ANTONIO BROWN
Salinas
Summary
Results-driven leader with over a decade in the hospitality industry, specializing in team mentorship, operational efficiency, and customer satisfaction. Streamlined processes and improved communication strategies to enhance service delivery and foster collaboration, driving team success and operational effectiveness.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Gilroy, CA
12.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations to maintain a safe environment.
- Trained and mentored team members, which improved service quality and operational efficiency.
- Supervised daily operations and ensured compliance with health and safety regulations.
- Managed inventory levels, minimizing waste through effective stock control practices.
- Resolved customer complaints, resulting in enhanced guest satisfaction and increased customer loyalty.
Barista
Starbucks
Salinas, CA
10.2025 - 11.2025
- Crafted beverages efficiently, achieving a noticeable increase in order speed while maintaining high quality standards.
- Crafted high-quality beverages efficiently, reducing order wait times while ensuring customer satisfaction.
- Engaged customers with product knowledge, successfully upselling seasonal offerings and boosting overall sales.
- Demonstrated strong interpersonal skills by building rapport with customers, enhancing their overall experience and promoting brand loyalty.
- Engaged customers with in-depth product knowledge, upselling seasonal offerings and contributing to increased sales.
- Built rapport with customers, enhancing their experience and fostering brand loyalty.
Bartender and Server
Buffalo Wild Wings
Seaside, CA
06.2025 - 10.2025
- Advocated for guests by monitoring alcohol consumption and assisting with safe transportation options.
- Prepared bar daily by organizing garnishes and batching ingredients for efficient service.
- Maintained a vibrant bar atmosphere, encouraging guest interaction and creating memorable experiences that drive positive reviews.
- Streamlined beverage preparation, enhancing service speed and improving customer satisfaction.
- Prepared the bar for the day by ensuring all necessary garnishes and batches.
- Maintained a clean and organized bar area, upholding health standards and promoting a welcoming environment for guests.
Assistant Manager
Chili’s Grill & Bar
Salinas, CA
07.2024 - 05.2025
- Led daily shift operations to ensure adherence to store, local, and state standards and deliver exceptional customer service.
- Streamlined inventory management processes, ensuring timely stock replenishment, leading to enhanced operational efficiency and reduced shortages.
- Streamlined cash handling processes, ensuring accuracy in transactions and reducing discrepancies, leading to improved financial accountability.
- Mentored and trained team members to enhance their skills and performance.
- Analyzed customer feedback to identify service improvement areas, facilitating targeted training that resulted in noticeable gains in customer satisfaction ratings.
- Coordinated team schedules to optimize shift coverage, fostering a supportive environment that improved staff morale and productivity.
- Promoted open communication among staff, creating a positive atmosphere that facilitated effective teamwork.
- Fostered a collaborative team environment, enhancing communication and camaraderie to elevate employee morale.
- Documented shift observations on operational performance and team dynamics to identify areas for ongoing improvements.
Bartender and Server
Chili’s Grill & Bar
Seaside, CA
03.2021 - 07.2024
- Demonstrated initiative by consistently providing excellent customer service and making recommendations.
- Fostered a welcoming atmosphere by engaging with guests, enhancing their dining experience and promoting repeat business.
- Promoted responsible alcohol service to ensure customer safety. by serving alcohol responsibly and monitoring customer consumption.
- Acted as an advocate by serving alcohol responsibly and monitoring customer consumption.
- Effectively handled cash transactions with accuracy and attention to detail.
- Collaborated with team members to create a positive and energetic work environment.
- Engaged with guests to create a welcoming atmosphere, enhancing their dining experience and encouraging repeat visits.
- Trained new staff on bar/dining operations to improve service quality and ensure consistent team performance.
Host/Food Runner/FOH Expeditor/Server
Chili’s Grill & Bar
Salinas, CA
03.2015 - 03.2020
- Worked closely with kitchen staff to expedite orders efficiently, reducing wait times and enhancing overall dining experience.
- Managed seating arrangements to maximize table turnover, boosting daily sales and improving customer satisfaction.
- Expedited orders by collaborating with kitchen staff, reducing wait times and enhancing overall dining experience.
- Engaged with guests to create a warm atmosphere, fostering a welcoming environment that encouraged customer loyalty.
- Trained new hosts, food expeditors, and servers on operational procedures and customer service standards, ensuring consistent service quality.
Education
Certificate of Achievement - Fire Protection Technology
Monterey Peninsula College
Monterey, CA12.2023
Associate of Science - Hospitality Management
Monterey Peninsula College
Monterey, CA05.2027
Skills
- Cash handling
- Inventory management
- Employee training
- Team training
- Decision-making
- Microsoft Office
- Health compliance
Certification
- ServSafe Food Protection Manager Certificate Number: 28250247
- California Food Handler Certificate Number: 7968413
- Responsible Beverage Server License Number: 313657366
Timeline
Shift Manager
Buffalo Wild Wings
12.2025 - Current
Barista
Starbucks
10.2025 - 11.2025
Bartender and Server
Buffalo Wild Wings
06.2025 - 10.2025
Assistant Manager
Chili’s Grill & Bar
07.2024 - 05.2025
Bartender and Server
Chili’s Grill & Bar
03.2021 - 07.2024
Host/Food Runner/FOH Expeditor/Server
Chili’s Grill & Bar
03.2015 - 03.2020
Certificate of Achievement - Fire Protection Technology
Monterey Peninsula College
Associate of Science - Hospitality Management
Monterey Peninsula College