Antonia Infante
Fresno
Summary
Detail-oriented and dedicated Medical Receptionist with extensive experience in healthcare administration, multi-phone line system, and customer service. Seeking to leverage strong organizational and interpersonal skills to contribute effectively to a dynamic healthcare team.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Medical Receptionist
Brooks Health Care
Fresno
01.2016 - Current
- Improved patient satisfaction by implementing streamlined transferral processes, reducing patient wait times by 20%.
- Handled patient inquiries and concerns with professionalism and empathy, resulting in a 25% increase in positive patient feedback.
- Implemented electronic medical records (EMR) system, increasing efficiency in record-keeping and data retrieval by 30%.
Medical Receptionist
United Health Center
Kerman
01.2013 - 01.2014
- Facilitated patient registration and insurance verification processes, ensuring accurate and timely billing procedures.
- Managed incoming calls, addressing over 50 inquiries daily with a 90% first-call resolution rate.
- Coordinated with medical staff to optimize patient flow and minimize wait times in the reception area.
- Assisted in training new reception staff, ensuring smooth onboarding and adherence to clinic protocols.
Education
Medical Assistant Certification -
UEI College
Fresno, CASkills
- Patient Appointment Coordination
- Electronic Medical Records (EMR) Systems
- Customer Service & Patient Relations
- Insurance Verification
- Efficient Call Handling & Communication
- Team Collaboration & Training
- Problem-Solving & Multitasking
- Attention to Detail & Accuracy
Timeline
Medical Receptionist
Brooks Health Care
01.2016 - Current
Medical Receptionist
United Health Center
01.2013 - 01.2014
Medical Assistant Certification -
UEI College