Hasti Nosrati
Port Coquitlam,BC
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Aria Physio Clinic
Toronto, ON
10.2023 - 12.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
Medical Office Assistant
Jahanbin Physiotherapy Clinic
Tehran, Tehran
08.2022 - 07.2023
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Provided guidance to patients regarding their care plan or treatment options.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Maintained a clean work environment by adhering to infection control protocols.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Maintained smooth flow of examinations to keep appointments on schedule.
Education
High School Diploma -
Ayatolah Khamenei Highschool
Karaj, Alborz06-2022
Skills
- Patient Check-In
- Patient Admission
- Patient Appointment Coordination
- Co-Payment Collection
- Scheduling
- Patient Communication
- Medical Records Management
- Charting And Clinical Documentation
- Office Supply Inventory Control
- Patient Records Maintenance
- Patient File Management
- New Patient Intake
- Explaining Procedures To Patients
- Insurance Verifications
- Insurance Billing Procedures
- Scheduling Appointments
- Schedule Coordination
- Communicating With Patient Families
- Patient Referrals
- Patient Documentation
- Managing Patient Records
- Patient Registration
- Documentation And Recordkeeping
- Electronic Health Records Management
- Supporting Patients
- Clinical Support
- Patient Assessments And Care
- Billing And Coding
- Payment Collection And Processing
- Filing Medical Bills
- Inventory Control
- Inventory And Supply Management
- Health Records Management
- Front Desk Operations
- Front Office Management
Timeline
Medical Receptionist
Aria Physio Clinic
10.2023 - 12.2023
Medical Office Assistant
Jahanbin Physiotherapy Clinic
08.2022 - 07.2023
High School Diploma -
Ayatolah Khamenei Highschool
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