Antonia CLARK
Citrus Heights
Summary
I am looking to work and provide great customer service to make memorable customer experiences.
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Overview
15
15
years of professional experience
Work History
Dispatcher, Call Center Customer Service Tech
Allstate Sales Group
01.2023 - 01.2025
- My responsibilities included: Dispatching infrastructure technicians to installation and repair jobs, monitoring the jobs through completion & documenting scope of work in detail. Also taking calls with customers and clients, managing needed approvals to complete the work orders.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Retail Customer Service, Cashier
Burlington
01.2020 - 01.2023
- My responsibilities included providing customer service, stocking shelves, cleaning and closing duties, cash handling, and counting inventory.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Hostess, Server, Busser
Red Lobster
01.2010 - 01.2020
- At Red Lobster, I would serve tables, work on to-go orders, cash handling, greet and seat guests, and walk food.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Graduate -
Center High School
01.2007
Skills
- Communication
- Customer Service
- Team Building
- Organization
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher, Call Center Customer Service Tech
Allstate Sales Group
01.2023 - 01.2025
Retail Customer Service, Cashier
Burlington
01.2020 - 01.2023
Hostess, Server, Busser
Red Lobster
01.2010 - 01.2020
High School Graduate -
Center High School
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