Navdeep Kaur
Summary
Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Mobile Dispatcher/Customer Service Call Center Representative
Securitas
06.2023 - 07.2025
- Assisted customers through emails , or inbound/outbound calls.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Customer service representative / call center
- Coordinated emergency response efforts to ensure timely dispatch of security personnel.
- Analyzed incident reports to identify trends and improve response strategies.
- Trained new team members on dispatch protocols and operational procedures.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Shift Manager and Cashier
Mcdonalds
01.2020 - 04.2023
- Manage cash and safe after every shift
- Maintaining a safe, secure, and sanitary environment for guests
- Managing and leading a team of Managers and Crew members
- Building sales and profits, which in turn build your value, professionally and financial
Retail Sales Associate
Mastermind Toys
08.2022 - 12.2022
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Managed cash register operations, ensuring accurate transactions and balanced daily sales reports.
- Trained new associates on product knowledge, sales techniques, and company policies to promote team efficiency.
- Implemented visual merchandising strategies, optimizing product displays to increase customer engagement and sales.
Office Administrative Assistant
Tarin Immigration Services INC.
01.2022 - 11.2022
- Managed office supply inventory, ensuring availability and reducing costs through strategic vendor negotiations.
- Coordinated scheduling and logistics for meetings, enhancing communication and collaboration among teams.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Representative
The Brick
03.2019 - 12.2019
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on order reports on a daily basis
Accountant/Accounting Bookkeeper
Gill's Accounting Firm
11.2016 - 02.2017
- Led monthly financial closing processes, ensuring timely and accurate reporting across departments.
- Developed and maintained detailed budgets, tracking expenses to optimize resource allocation.
- Implemented improved reconciliation procedures, enhancing accuracy of financial statements and reports.
- Supervised junior staff in daily accounting tasks, providing mentorship and training for professional growth.
- Gathered financial information, prepared documents, and closed books.
Education
GED -
Cambrian College of Applied Arts And Technology
Toronto, ON08.2019
High School Diploma -
Baring Union Christian High School
Punjab, India03-2017
Skills
- Proficient with PCs, Office 365, Microsoft Office (Excel, Word, PowerPoint and report and Outlook)
- Strong skills in using accounting software such as Quick books
- Self-starter, high energy, enthusiastic
- Ability to manage multiple tasks efficiently without compromising quality and productivity
- Exceptional written and oral communication skills
- Attention to detail
- Teamwork and collaboration
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
Private security & Investigative services , Toronto , ON - license
Timeline
Emergency Mobile Dispatcher/Customer Service Call Center Representative
Securitas
06.2023 - 07.2025
Retail Sales Associate
Mastermind Toys
08.2022 - 12.2022
Office Administrative Assistant
Tarin Immigration Services INC.
01.2022 - 11.2022
Shift Manager and Cashier
Mcdonalds
01.2020 - 04.2023
Customer Service Representative
The Brick
03.2019 - 12.2019
Accountant/Accounting Bookkeeper
Gill's Accounting Firm
11.2016 - 02.2017
GED -
Cambrian College of Applied Arts And Technology
High School Diploma -
Baring Union Christian High School
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