Antonia Andrade
Sacramento
Summary
Results-oriented manager with extensive experience in customer service, specializing in hospitality excellence and staff management. Proven track record of implementing strategic initiatives that enhance profitability and sales performance. Recognized for operational efficiency and superior customer care. Skilled in motivating and developing teams to excel in competitive environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Jamba
Sacramento
09.2024 - 05.2025
- Supervised daily operations to ensure efficient and profitable store performance.
- Enforced Jamba Juice's BOOST Service Standards for personalized customer service and nutritional guidance.
- Managed, trained, and motivated team members to foster a positive workplace culture.
- Analyzed daily sales figures to implement strategies that maximized revenue and achieved profit targets.
- Oversaw inventory management, ensuring proper stock levels to meet customer demand.
- Ensured compliance with health, safety, and sanitation protocols according to corporate guidelines.
- Led pre-shift meetings to communicate goals and align team priorities for the day.
- Addressed customer concerns and staff issues promptly to maintain a productive environment.
General Manager
Maestro's Coffee
Sacramento
10.2021 - 09.2024
- Oversaw daily operations, enhancing staff management, customer service, and financial performance.
- Led team by providing training and support to achieve optimal productivity.
- Instituted quality control measures to ensure consistent delivery of high-quality products.
- Managed inventory levels to optimize stock availability and reduce carrying costs.
- Resolved conflicts among team members to sustain a positive work environment.
- Developed new products, resulting in increased revenue generation.
Hostess
Logan's Roadhouse Incorporated
01.2021 - 10.2021
- Greeted and seated guests promptly, ensuring a positive first impression of the establishment.
- Managed guest reservations and effectively communicated wait times to optimize seating efficiency.
- Maintained a clean and organized host station, including menus, reservation books, and promotional materials.
- Collaborated with servers and kitchen staff to ensure accurate seating assignments and timely service.
- Provided exceptional customer service by addressing guest inquiries, concerns, or special requests.
- Assisted in coordinating large party reservations and accommodating specific event needs.
General Merchandise Expert
Target Corporation
06.2020 - 12.2020
- Assisted customers in locating and selecting merchandise, providing exceptional customer service.
- Maintained a clean and organized sales floor, ensuring products were properly displayed and stocked.
- Performed inventory management tasks such as receiving shipments, restocking shelves, and conducting regular stock checks.
- Utilized product knowledge to answer customer inquiries about features, pricing, availability, etc.
- Assisted in setting up promotional displays and signage to attract customers attention.
- Assisted in conducting physical inventory counts on a regular basis.
Education
High School Diploma -
Natomas Pacific Pathways Preparatory
3800 Del Paso Road05.2020
Some College (No Degree) - Hospitality Management
American River College
4700 College Oak DriveSkills
- Food safety and handling
- Customer service and support
- Leadership and management
- POS systems and cash handling
- Time management and organization
- Inventory control and supervision
- Barista training and experience
- Conflict resolution and composure
- Team management and collaboration
- Restaurant operations and hospitality
Certification
- Servsafe Manager Certification 10/17/2024-10/17/2029
Timeline
General Manager
Jamba
09.2024 - 05.2025
General Manager
Maestro's Coffee
10.2021 - 09.2024
Hostess
Logan's Roadhouse Incorporated
01.2021 - 10.2021
General Merchandise Expert
Target Corporation
06.2020 - 12.2020
High School Diploma -
Natomas Pacific Pathways Preparatory
Some College (No Degree) - Hospitality Management
American River College
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