
Strategic Quality Leader with over 15 years of experience driving excellence across the pharmaceutical, sterile manufacturing, and specialized packaging solutions industries. As a member of the Senior Leadership Team, I specialize in overseeing multi-site Quality Management Systems (QMS) and ensuring global compliance with FDA, Health Canada, IFS, ISO, and GMP standards. I am adept at fostering a culture of accountability and innovation, partnering with corporate leadership to align quality strategy with organizational goals. My expertise lies in high-level risk management, digital process transformation, and leading high-performing teams to achieve operational excellence and "Right First Time" results.
Key Responsibilities:
• Lead and host internal and external inspections, ensuring strong audit readiness and compliance.
• Manage customer complaints, driving thorough investigations and effective CAPA processes to prevent recurrence.
• Develop, implement, and enhance Quality Management Systems (QMS) in alignment with regulatory standards (ISO 9001, FDA, HACCP, GMP) and customer expectations.
• Lead, coach, and develop a high-performing quality assurance team in inspections, audits, and process evaluations.
• Partner cross-functionally to address quality issues, conduct root cause analysis, and implement sustainable corrective and preventive actions.
• Define and monitor quality KPIs, analyzing the cost of quality and implementing data-driven improvement plans.
• Oversee supplier quality through evaluations, audits, and performance standards to ensure material and component integrity.
• Deliver training and guidance on quality systems, standards, and best practices to all levels of the organization.
• Conduct internal and external quality audits, identifying compliance gaps and opportunities for continuous improvement.
As a member of the Senior Leadership Team, I ensure compliance with regulations and Baxter global processes to implement an effective Quality System. I manage a team of Quality professionals and collaborate with others to pursue Right First Time at sterile product manufacturing facility. I also manage third-party manufacturing customers, identify product improvement opportunities, and make informed decisions based on data and inputs from Subject Matter Experts.
Responsibility for: Department finance, Documentation Management, Training Program, the Nonconformance (NCR) Handling Process, the Corrective and Preventive Actions (CA/PA) Process, Complaints Handling Process, Annual Product Quality Review, Internal Audit Program, the Quality Management Review Process, the site Inspection Readiness Process, and the Quality Assurance/ Oversight of the Quality Control Laboratories, Change Control process and the Supplier Quality process.