Summary
Overview
Work History
Education
Skills
Timeline
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Antoine Mourad

Laval,QC

Summary

Motivated to constantly learn new things and grow professionally. Dedicated to always give 100% of myself . Love to challenge myself on a daily basis and is able to easily work in a team.

Overview

3
3
years of professional experience

Work History

Customer Service

Harnois
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Firefighter

Fire Station Of Mazraat Yachouh
09.2020 - 07.2022
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.

Education

No Degree -

Université De Quebec A Montréal
Montreal, QC
06.2027

High School Diploma -

Champville
Lebanon
06.2022

Skills

  • Business Development Understanding
  • Order Fulfillment
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Active Listening
  • Retail Sales Customer Service
  • Problem-Solving Ability
  • Customer Service

Timeline

Customer Service

Harnois
02.2023 - Current

Firefighter

Fire Station Of Mazraat Yachouh
09.2020 - 07.2022

No Degree -

Université De Quebec A Montréal

High School Diploma -

Champville

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Antoine Mourad