ANTIONETTE PALMER

Provide and support customers with the best customer service possible. First point of contact with answering questions, resolving problems, and handling customer complaints.

• Assisted pharmacists in medication dispensing and patient consultations to enhance service quality.
• Provided exceptional customer service, addressing inquiries and resolving issues related to prescriptions.

• Organized thorough records and produced timely reports detailing the activities of the organization.
• Evaluated staff to determine the areas in need of improvement and encourage continuous development.
• Researched and analyzed member needs to determine program goals, offerings, and areas in need of improvement.
• Implemented improved training programs for staff and volunteers.
• Promoted the organization within the community by giving talks, connecting with community members and solidifying partnerships.
• Reviewed activities regularly to identify opportunities for improvement.
• Kept work area organized and clutter-free.