Anthony Medina
Inglewood,CA
Summary
Results-driven professional with a diverse background in hospitality, administration, and customer service. Adept at providing exceptional guest experiences and leading cross-functional teams. Strong focus on operational efficiency, problem-solving, and relationship building to enhance business success and foster loyalty. Excited to leverage skills and contribute meaningfully to a dynamic team.
Overview
8
8
years of professional experience
Work History
Guest Experience Specialist
Moxy & AC Hotels DTLA
02.2024 - Current
- Ensured smooth operation of the guest services department by providing efficient administrative support and maintaining organized supplies
- Fostered customer loyalty by offering personalized assistance and follow-up with guest inquiries
- Utilized GXP to monitor and respond to guest feedback and requests in a timely manner meanwhile maintaining a guest-first mindset
- Executed guest registration, room assignments and room blocking for group events
- Handled phone inquiries and directed calls to the appropriate personnel ensuring proper and effective communication between departments
- Provided support to the front desk team by assisting with guest check-ins and inquiries when needed
- Managed daily communication by responding to over 50 internal and external calls, chats, and emails daily
Creative Director
Ink Bond
05.2024 - Current
- Directed the creation of marketing materials and visual assets, ensuring brand consistency across all platforms, channels, and advertisements
- Oversaw project schedules, financials, and resource allocation, ensuring timely and on-budget delivery of creative assets and deliverables
- Provided mentorship and constructive feedback to team members, promoting improvement and growth
- Presented and pitched creative concepts to senior leadership, clearly articulating vision and strategic direction
Front Office Runner
Moxy & AC Hotels DTLA
05.2023 - 02.2024
- Assisted guests with luggage and escorted guests to their rooms, ensuring a seamless check in experience
- Maintained cleanliness and organization throughout guest areas, public spaces, and the AC Hotel store to enhance the overall guest experience
- Exhibited professionalism and delivered exceptional customer service in all interactions with guests, fostering a welcoming environment
- Delivered outstanding service by quickly addressing and fulfilling requests from both guests and associates, ensuring a smooth and efficient experience
Horticulture Consultant - Operations Manager
Freelancer
10.2016 - 06.2024
- Supervised facility operations, leading a team of 10 employees
- Developed and enforced facility protocols to ensure efficiency and compliance
- Conducted research to identify and implement cost-effective solutions for clients
- Fostered client loyalty and retention through strong, ongoing business relationships, ensuring repeat business
Consultation and Repair Agent
Best Buy Geek Squad
01.2019 - 02.2020
- Oversaw the seamless coordination of service appointments, including scheduling, tracking, and follow-up communication to ensure timely and efficient service delivery
- Provided expert technical and personalized consultation, offering tailored solutions to meet their specific technology needs and enhancing their overall experience
- Managed and resolved customer complaints and service escalations, implementing effective solutions to achieve optimal outcomes and maintain customer satisfaction
- Assisted in training new Repair Agents, sharing expertise and knowledge for their professional development.
Education
AA - Graphic Design
El Camino College
Torrance, CA07-2025
Skills
- Microsoft 365
- Computer Literacy & Technical Knowledge
- Adobe Suite
- FOSSE
- GXP
- Oral & Written Communication
- Teamwork & Collaboration
- Administration
- Leadership
- Adaptability
- Problem & Time Management
- Attention to Detail
- Client & Guest Focused
- Skilled in Fast-Paced Environment
- Creative Team Leadership
- Concept Development
Timeline
Creative Director
Ink Bond
05.2024 - Current
Guest Experience Specialist
Moxy & AC Hotels DTLA
02.2024 - Current
Front Office Runner
Moxy & AC Hotels DTLA
05.2023 - 02.2024
Consultation and Repair Agent
Best Buy Geek Squad
01.2019 - 02.2020
Horticulture Consultant - Operations Manager
Freelancer
10.2016 - 06.2024
AA - Graphic Design
El Camino College