Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Terrado

Fairfield

Summary

Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Fenton's Creamery
04.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Delivery Driver

JT&T Delivery
11.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Improved delivery accuracy by diligently checking orders before departure.

Front of House Employee

Chick-Fil-A Restaurant
01.2022 - 11.2023
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Accurately operated cash register to process customer payments.

Grocery Store Cashier

Harris Teeter
06.2021 - 04.2022
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.

Education

High School Diploma -

Park View High School
Sterling, VA
06-2020

Skills

  • Consistent Professional Commitment
  • Customer service
  • Effective Problem Resolution
  • Professional Phone Communication
  • Cash Management Expertise
  • Training and mentoring
  • Adaptability and flexibility
  • Team-Oriented Approach

Languages

Tagalog
Limited Working
Spanish
Limited Working

Timeline

Delivery Driver

JT&T Delivery
11.2024 - 12.2024

Front of House Employee

Fenton's Creamery
04.2024 - Current

Front of House Employee

Chick-Fil-A Restaurant
01.2022 - 11.2023

Grocery Store Cashier

Harris Teeter
06.2021 - 04.2022

High School Diploma -

Park View High School

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Anthony Terrado