Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Ruff

Placentia,NL

Summary

A strong Communicator with vast Aviation industry service experience with the use of advanced baggage BRS handling systems. High end experience in customer services,team management and reporting lines. Strong understanding of high quality and personal service,with interpersonal and organised skills. Pro-Active,Attention to detail and commercially minded.

Overview

19
19
years of professional experience

Work History

Baggage Coordinator Lead

Menzies Aviation
07.2014 - 05.2023

Acquired by Menzies resuming as per current position

Baggage Coordinator Lead

Air Canada
05.2004 - 07.2014
  • Provide advanced strategic processes to handle efficient aspects of all baggage services for Air Canada,Eva Air,Air New Zealand,Ethiopian Airlines,Turkish Airlines,Asiana,Thai International and Air China.
  • Strong management of warehouse safety and overall baggage system for terminal.
  • Ensuring prompt and accurate response to all handling requests for handling company by responding,collating and transferring required baggage handling information into BRS computer system.
  • Communicating with aircraft Dispatchers and ramp coordinators via radio and telephone,including any last minute rush tagging requirements for late arrival/transit customers.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Strong management of a team to encourage on time departures and efficient baggage handling processes in a safe environment.
  • Manage all incoming calls from other airport departments via mobile phone including standby requests,ULD capacity and managing any dispatcher requests.
  • Implementing quick decisions for departing aircraft to depart on time,advising all personnel involved the current status of the flight.
  • Responsible for the health and safety of employees on duty.
  • Manage and schedule workers to ensure all operational service levels are satisfied.
  • Operate airside vehicles to transport baggage to aircraft side.

Education

Higher National Diploma - Aeronautical Engineering

Brooklands College
Surrey England
07.2002

National Diploma - Aeronautical Engineering

Brooklands College
Surrey England
07.2000

Skills

  • Ability to Lead
  • Flight Planning
  • Lead Management
  • BRS handling systems
  • Working well under pressure
  • Dangerous goods knowledge
  • Microsoft office packages
  • Airport management

Timeline

Baggage Coordinator Lead

Menzies Aviation
07.2014 - 05.2023

Baggage Coordinator Lead

Air Canada
05.2004 - 07.2014

Higher National Diploma - Aeronautical Engineering

Brooklands College

National Diploma - Aeronautical Engineering

Brooklands College
Anthony Ruff