Anthony Rondeau

Actively participate in ongoing sales coaching and training activities and demonstrate a strong commitment to personal improvement and advancement.

• Execute sales appointments to a high standard leveraging the “Value Selling” framework with a strong bias towards uncovering and solving root business challenges.
• Build and maintain trusted relationships with C-level executives, and staff at all levels across the organization
• Collaborative, with superior listening, critical thinking, and verbal/written communication skills.
• Provide senior leadership team with on-going customer feedback to help shape sales and marketing effectiveness, product improvement, and innovation.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Ability to thrive in an entrepreneurial, flexible, rapidly changing work environment
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems.
• Coordinated merchandising strategies and execution to enhance product visibility and drive customer engagement.
• Utilized forklift when necessary

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
• Oversaw new existing business development
• Liaised between account holders and various departments
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs
• Work with fellow team members including transportation, billing, collections, sales, and customer experience departments to fulfill needs of clients
• Customizing program/services and determining the best plan moving forward for clients with many different sets of needs
• Coordinated equipment maintenance schedules to maximize tool availability and minimize downtime for customers.

• Diagnosed and repaired mechanical issues in a variety of equipment and vehicles.
• Conducted routine maintenance checks to ensure optimal performance and safety standards.
• Collaborated with team members to streamline repair processes and enhance service delivery.
• Perform maintenance, move and troubleshoot issues with ALL industrial equipment
• Increased productivity by 30% - Designed, developed, and implemented new custom tracking system for inventory - streamline system
• Followed rigid, planned maintenance program
  Foresee machinery issues before they occurred
  Manage computerized data ( Excel, Word, Office, PowerPoint)
• Project management - example. new storage for large melamine sheets, designed, implemented, produced, * are now currently using new system
• Fork lift Certified (classes 1&3)
• Indoor General Maintenance
• Outdoor Maintenance (cut grass, snow removal, septic tank, etc)
• Opening/Closing of the factory
• Maintained accurate records of repairs, parts used, and service history for accountability.
• Improved customer satisfaction through timely repairs and effective communication regarding service status.
• Streamlined inventory management for parts, ensuring timely availability for repairs.
• Adhered to safety protocols while performing hands-on repairs in diverse environments.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Built strong relationships with customers to enhance satisfaction and promote loyalty to the brand.
• Coordinated with cross-functional teams to ensure seamless service delivery and meet customer expectations.
• Analyzed customer feedback to identify trends, informing product improvements and enhancing service offerings.
• Troubleshoot, finding solutions, for all pools/hot tubs issues (example: decontamination method)
• Based on product knowledge, research, recommend, and sold all pool related supplies (example. water pump, sand filter, etc)Research parts on the internet and in books
• Maintenance of store front (stocking shelves, answering phones, inventory) Warehouse work
• Warehouse - unload products, complete shipping forms, organize warehouse