Anthony Rice
Oceanside
Summary
Innovative technical professional with a strong work ethic, known for collaboration and teamwork. Brings valuable creative skills, excelling in customer service and passionate about technology and customer experience. Focused on building a successful career in the tech/media industry.
Overview
9
9
years of professional experience
Work History
Technical & Warranty Representative
Fluidra USA
08.2023 - Current
- Provide extensive troubleshooting and excellent customer service as the first point of contact for homeowners and service companies on a wide range of pool equipment
- Answer 40+ inbound phone calls per day, as well as constant use of email and text to communicate with colleagues and customers
- Connect/troubleshoot WiFi based equipment to various home router systems to ensure a reliable connection as well as provide assistance with use of systems application
- Provide solutions to homeowners and their concerns in order to help meet their needs & goals
- Perform disassembly/reassembly of certain pool products to gain an understanding of functionality
- Maintained detailed records of all warranty claims, facilitating efficient tracking and reporting.
Sales Lead
Best Buy
06.2021 - 08.2023
- Manage sales of Microsoft products and partnerships throughout the store
- Maintained a consistent 40% Microsoft attachment rate on sales
- 21 store memberships and 23 credit card applications in month of May 23’ alone
- Create open and honest relationships with customers
- Extensive product knowledge of Windows, Mac, Android, and Chrome devices/OS
- Experience in networking systems/WiFi/LAN/cellular devices
Lead Cook
Pure Burger
03.2016 - 04.2020
- Conducted daily inspections and maintained food sanitation and kitchen safety
- Open and close store and register to standard
- Train new employees to meet restaurant standards
Education
Bachelor of Arts - Graphic Design
California State University, San Marcos
San Marcos, CA05-2023
Associate of Arts - Liberal Arts
Miracosta College
05-2020
Skills
- IT support fundamentals/networking certified (Google)
- AWS essentials certification (Coursera)
- Adobe Creative Cloud Apps (Photoshop, Illustrator, Lightroom, InDesign
- Proven sales experience
- Customer Service
- Proficient in bilingual communication
- CRM software
- Escalation management
- Team leadership
Timeline
Technical & Warranty Representative
Fluidra USA
08.2023 - Current
Sales Lead
Best Buy
06.2021 - 08.2023
Lead Cook
Pure Burger
03.2016 - 04.2020
Bachelor of Arts - Graphic Design
California State University, San Marcos
Associate of Arts - Liberal Arts
Miracosta College
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