Omade Okwor
Toronto,Canada
Summary
Technical Solutions Engineer with a strong background in GKE networking and hybrid cloud connectivity. Proven ability to provide exceptional customer support, achieving a customer satisfaction (CES) score over 96%. Expertise in GCP, with a deep understanding of GKE networking architectures, including Pod-to-Pod communication, Services, and Ingress configurations, as well as Cloud Service Mesh and Istio principles. I have experience connecting GKE to other cloud services and on-premises environments using key technologies like Cloud VPN, Cloud Interconnect, and Shared VPC. A proactive team player focused on delivering tangible results and optimizing system performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Solutions Engineer - GKE Networking
Google Cloud
04.2022 - Current
- Assisted, researched, resolved, and de-escalated Google Cloud Platform customer issues through effective ownership, providing live troubleshooting via email and video conferencing tools to efficiently resolve customer issues
- Developed a broad understanding of a customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues
- Worked as part of a team of specialists and engineers that provide 24-hour customer support
- Gained understanding of GKE network architectures, including Pod-to-Pod communication, Services (ClusterIP, NodePort, LoadBalancer), Ingress configurations, Cloud Service Mesh (CSM), and Istio principles
- Helped troubleshoot and de-escalate customer issues with a CES score of over 96%
Software Test Student CO-OP (Mobile Testing)
BlackBerry
05.2021 - 08.2021
- Wrote test cases on Testrail to test mobile application
- Performed mobile testing on new features, IOS and Android
- Logged defects on Jira
- Performed regression testing on the application
- Contributed to product development and maintenance
Quality Assurance Automation (Intern CO-OP)
Solink Corp
09.2020 - 12.2020
- Participated in new feature development with the product team
- Created new test cases for the automation suite
- Continuously improved test processes
- Drove exploratory and regression testing
- Developed automation tests
Automation and Manual Tester (CO-OP/ Part-time)
Canadian Food Inspection Agency
01.2020 - 08.2020
- Created and executed Web Automation test Scripts using selenium using POM
- Performed End to End Testing of companies Application
- Executed test cases (manual or automated) and analyze results
- Reported bugs and errors to development teams using Jira
- Managed test plans and organized teams’ Confluence boards
Education
Bachelors Degree - Applied Science Computer Engineering
University of Ottawa
Ottawa, Ontario12.2021
Skills
- Java, C, Python, VHDL, HTML, CSS
- Networking fundamentals (eg, TCP/IP, Routing, BGP, VPNs)
- DNS, OSI layers, load balancing, static routing, BGP, OSPF in Linux/UNIX, 7 layers
- Network topologies and networking devices
- Cloud native networking practices
- Understanding of basic fundamental tools and concepts of Linux and Unix
- Remote support
- Customer support
- IT infrastructure
- Server administration
- Wireless networking
- Technical troubleshooting
- Technical support
- Network engineering
- Applications like: Zoom, Microsoft Teams, WebEx, Mattermost, Adobe Connect, RingCentral, Slack, and Skype
- Programs such as Google Drive, Docs, Sheets, Microsoft Word, PowerPoint, and Excel
LANGUAGES
English
Certification
Associate Cloud Engineer (GCP)
Timeline
Technical Solutions Engineer - GKE Networking
Google Cloud
04.2022 - Current
Software Test Student CO-OP (Mobile Testing)
BlackBerry
05.2021 - 08.2021
Quality Assurance Automation (Intern CO-OP)
Solink Corp
09.2020 - 12.2020
Automation and Manual Tester (CO-OP/ Part-time)
Canadian Food Inspection Agency
01.2020 - 08.2020
Bachelors Degree - Applied Science Computer Engineering
University of Ottawa
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