Anthony Ortiz
San Bernardino
Summary
Dedicated customer service and sales professional with over 5 years of experience in retail, food service, and insurance. Proven ability to build strong client relationships, exceed sales targets, and deliver exceptional service in fast paced enviroments.
Overview
7
7
years of professional experience
Work History
Sales Representative
Victra Verizon Wireless
09.2024 - Current
- Informed customers about Verizon products and services, ensuring thorough knowledge transfer.
- Established strong relationships with clients through effective persuasion and attentive listening skills.
- Scheduled appointments with prospective customers according to availability for product discussions.
- Educated customers on new devices, plans, and promotions to drive sales.
- Contacted potential clients in designated market areas to qualify sales leads.
Server/To-Go Specialist/Host
Applebees
11.2023 - 08.2024
- Delivered exceptional customer service by taking orders and addressing customer concerns promptly.
- Collaborated with kitchen staff to ensure accurate and timely food delivery to guests.
- Upsold menu items and promoted specials, increasing restaurant sales.
- Managed reservations and seating arrangements to optimize operational efficiency.
- Greeted guests with a friendly and professional demeanor, enhancing first impressions.
- Coordinated with servers and kitchen staff for smooth dining experiences.
- Handled multiple to-go orders efficiently in a fast-paced environment.
- Verified and packaged to-go orders accurately to ensure customer satisfaction.
Sales Representative
Cellular Sales (Verizon)
12.2018 - 10.2023
- Established strong client relationships to drive repeat business and referrals.
- Advised customers on latest cell phone models to meet specific needs.
- Managed inventory of phones and accessories, ensuring optimal stock levels.
- Resolved customer inquiries regarding Verizon products using effective communication skills.
- Collaborated with teams to implement new Verizon promotions, boosting sales.
- Consistently exceeded sales targets through upselling and strategic lead generation.
- Conducted regular audits to maintain inventory accuracy and identify discrepancies.
Life Insurance Broker
Family First Life
08.2022 - 03.2023
- Negotiated insurance policies with carriers to secure the best terms and rates for clients
- Analyzed client's current insurance policies to identify gaps in coverage and recommend adjustments as needed
- Provided coverage option information to assist clients in protecting assets.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria06-2014
Some College (No Degree) - Radiologic Technician
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Sales
- Team Player
- Food Service
- Coaching and mentoring
- Strategic thinking
References
References available upon request.
Timeline
Sales Representative
Victra Verizon Wireless
09.2024 - Current
Server/To-Go Specialist/Host
Applebees
11.2023 - 08.2024
Life Insurance Broker
Family First Life
08.2022 - 03.2023
Sales Representative
Cellular Sales (Verizon)
12.2018 - 10.2023
High School Diploma -
Pioneer Valley High School
Some College (No Degree) - Radiologic Technician
Chaffey College