Anthony Graves
St. Thomas,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales/District Manager
Canadian Federation of Independent Business
12.2023 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Provided product benefits and advantages and discussed pricing with interested parties.
Private Sector Security/Customer Service
The Back-Alley Bar & Grill
03.2016 - Current
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access by enforcing strict entry protocols and verifying identification.
- Handled security issues and emergency situations.
Delivery/Service Technician/Set-up Technician
Yureks Pharmacy
06.2021 - 12.2023
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Sales/Service Representative
Cintas
03.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Collaborated with cross-functional teams to resolve complex issues effectively.
Delivery/Service Technician/Set-up Technician
Yureks Pharmacy
08.2018 - 03.2019
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
Medical First Responder (MFR) + AED -
St. John Ambulance
St. Thomas, ON01.2019
Emergency First Aid with CPR C + AED -
St. John Ambulance
St. Thomas, ON01.2017
Emergency First Aid with CPR A + AED -
St. John Ambulance
St. Thomas, ON01.2014
High School Diploma -
East Elgin Secondary School
Aylmer, ON01.2012
Skills
- Leadership skills
- Interpersonal Communication
- Strategic Planning
- Decision-Making
- Attention to Detail
- Customer Service
- Customer Relations
- Negotiation
- Client Relationship Building
- Stress Tolerance
- Problem-Solving
- Time Management
Hobbies Social Activities
- Sports
- Fitness
- Animal care
- Traveling
- Fishing
- Volunteering
- Gardening
- Handcrafting item's & furniture
Volunteer Experience
- Crisis Responder, Victim Services Elgin, St Thomas, ON, Present
- Medical First Responder, St John Ambulance, St Thomas, ON, Present
- Soccer Coach, Talbotville Minor Soccer League, Talbotville, ON, 01/01/2013, 12/31/2013
- Green Ribbon/Organ Donation, Trillium Gift of Life, Aylmer, ON, 01/01/2011, 12/31/2011
- Thirty Hour Famine, World Vision, Aylmer, ON, 01/01/2008, 12/31/2008
References
Available Upon Request
Timeline
Sales/District Manager
Canadian Federation of Independent Business
12.2023 - Current
Delivery/Service Technician/Set-up Technician
Yureks Pharmacy
06.2021 - 12.2023
Sales/Service Representative
Cintas
03.2019 - 05.2021
Delivery/Service Technician/Set-up Technician
Yureks Pharmacy
08.2018 - 03.2019
Private Sector Security/Customer Service
The Back-Alley Bar & Grill
03.2016 - Current
Medical First Responder (MFR) + AED -
St. John Ambulance
Emergency First Aid with CPR C + AED -
St. John Ambulance
Emergency First Aid with CPR A + AED -
St. John Ambulance
High School Diploma -
East Elgin Secondary School
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