Anthony Gatt
Vaughan,ON
Summary
I have wealth of experience in Customer Service space both in retail, food and call center industries. Excellent verbal and written skills that have been developed over my time in Journalism and interacting with customer on a daily basis. My communication skills are unmatched and I exceed expectations set for me as I go above and beyond in offer the best possible experience for each and every customer.
Overview
6
6
years of professional experience
Work History
CUSTOMER CARE MEMBER
ROMA MOULDING
03.2024 - 06.2024
- I was hired on a three-month contract due to budget issues at the company, could not commit financially to extend, but left on good terms and my leader at this workplace can let you know of my professionalism and great work ethic
- Answer calls to help our customers out on a daily basis with placing orders, requesting replacements or general product knowledge
- Live chat and emails to help customers with similar inquiries like above
- SAP CRM Knowledge
- Making sure customers have had WOW experience with sending personal cards to them to create bonds and relationships.
FRONT END ASSOCIATE/ONLINE CUSTOMER SERVICE REP
TOYS R US
07.2021 - 01.2024
- I was hired as cashier/floor, but slowly due to my great work ethic and excellent customer service was given the opportunity to run Toys R Us customer service through online chat and email
- Also, merch out product daily, handling our store's curbside pickup orders and work in the back in the truck bay bringing out the large items the store has in stock.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
FOOD SERVICE WORKER
CANADA'S WONDERLAND
05.2018 - 11.2018
- I worked at a Buffet within Canada's Wonderland called Marketplace
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cashier and Customer Service Skills were developed and gained more experience
Education
Diploma in Journalism - Journalism
SENECA COLLEGE
Toronto, ON06.2019
High School Diploma -
CARDINAL CARTER CATHOLIC HIGH SCHOOL
Aurora, ON06.2017
Skills
- Teamwork, works well with others
- Outstanding Work Ethic
- Fast Learner and easy to train
- Tech Saavy
- CPR/First Aid Certificate
- CRM Software
- Call center experience
- Complaint Handling
- Excellent problem-solving abilities
Languages
Timeline
CUSTOMER CARE MEMBER
ROMA MOULDING
03.2024 - 06.2024
FRONT END ASSOCIATE/ONLINE CUSTOMER SERVICE REP
TOYS R US
07.2021 - 01.2024
FOOD SERVICE WORKER
CANADA'S WONDERLAND
05.2018 - 11.2018
Diploma in Journalism - Journalism
SENECA COLLEGE
High School Diploma -
CARDINAL CARTER CATHOLIC HIGH SCHOOL
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