Anthonia Ugbaja
Mississauga,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Air Peace Airways
Lagos , Nigeria
10.2021 - 09.2024
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Receptionist Supervisor
MTN
Lagos , Nigeria
11.2020 - 12.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Compiled data from various sources into organized reports for management review.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Cashier
FOUANI
Lagos, Nigeria
03.2010 - 08.2020
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers with locating merchandise within the store.
- Checked personal identifications during alcohol and tobacco sales.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Digital Literacy 101 Course
Centre For Diverse Women And Families
Mississauga, ON12-2024
Government And Public Administartion
Abia State University
Abia State 09-2007
High School Diploma -
Ikeja Grammar Secondary School
Lagos , Nigera05-2001
Skills
- Strong organizational skills
- Strong computer skills
- Cash handling ability
- Detail-oriented mindset
- Verbal communication
- Accuracy and precision
- Active listening skills
- Teamwork and collaboration
- Active listening
- Basic math
- Friendly, positive attitude
- Problem-solving
- Complaint and conflict resolution
Languages
English
Native/ Bilingual
Timeline
Customer Service Manager
Air Peace Airways
10.2021 - 09.2024
Receptionist Supervisor
MTN
11.2020 - 12.2021
Customer Service Cashier
FOUANI
03.2010 - 08.2020
Digital Literacy 101 Course
Centre For Diverse Women And Families
Government And Public Administartion
Abia State University
High School Diploma -
Ikeja Grammar Secondary School
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