Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pragun Trewaynee

Woodstock,Ontario

Summary

Results-driven Customer Service Specialist with a strong track record at frontline of Walmart, excelling in customer satisfaction and operational efficiency. Skilled in team leadership, associate training, and executing corporate initiatives in fast-paced environments. Recognized for strong organizational skills, strategic problem-solving, and a commitment to service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart Canada Inc.
10.2019 - Current
  • Ensured adherence to all safety protocols and emergency procedures, including safe lifting techniques, evacuation plans, theft prevention, and area cleanliness.
  • Resolved customer and associate concerns promptly and professionally, providing guidance and support to uphold service standards.
  • Supervised and scheduled Front End associates to ensure optimal coverage and efficient break coordination; provided hands-on support at outlying registers.
  • Delivered comprehensive training to associates on company systems, policies, and procedures, including scanning accuracy, productivity, discount programs, and safety protocols.
  • Oversaw daily transaction processes (purchases, returns, exchanges), approved exceptions, and ensured compliance with company guidelines.
  • Monitored Electronic Article Surveillance (EAS) system functionality and ensured proper deactivation and incident logging practices were followed.
  • Prepared and balanced registers for opening and closing; supported cashiers with change and conducted audits to maintain register accuracy and cash control.
  • Promoted company-sponsored programs and initiatives such as credit card services, warranty protection plans, and charitable giving campaigns.
  • Delivered high-quality customer experiences through attentive service and proactive problem-solving; identified and recommended operational improvements to support efficiency and service excellence.

Personnel Manager

Walmart Canada Inc.
10.2022 - 11.2023
  • Acted as Cultural Champion by organizing and coordinating in-store events and celebrations including WIR, SIP, Cultural Awareness events, holidays, and charity initiatives.
  • Co-facilitated new hire orientations and supported Grass Roots and Associate Engagement Survey (AES) events to ensure full participation and feedback collection.
  • Contributed to a positive, diverse, and inclusive work environment by fostering team collaboration and engaging in continuous personal and professional development.
  • Promoted team effectiveness by demonstrating respect, commitment, and transparency in communication regarding daily tasks and project updates.
  • Coordinated seasonal recruitment planning in partnership with store management by tracking headcount needs and communicating benefit enrollment activities to associates.
  • Ensured timely enrollment in Direct Deposit and Paperless Pay during Orientation; monitored attendance records, conducted “We Care Calls,” and helped backfill critical shifts as needed.
  • Requested and processed Records of Employment (ROE) for associates on leave or experiencing a loss of earnings.
  • Supported associates with time clock edits, GTA (Global Time and Attendance) procedures, and self-service platform tasks; reviewed exception reports to flag attendance or scheduling issues.
  • Assisted the Store Manager in enrolling leadership in mandatory training programs and supervised daily tasks of the Back-Up Personnel Associate.

Customer Service Representative

Walmart Canada Inc.
03.2018 - 09.2019
  • Accurately processed a variety of financial transactions, including deposits, withdrawals, and bill payments, in compliance with operational procedures, regulatory standards.
  • Identified customer needs through active listening and provided solutions while maintaining discretion and confidentiality in all interactions.
  • Addressed customer inquiries and resolved concerns using standardized procedures, escalating complex or non-standard issues to appropriate channels.
  • Met and exceeded individual performance targets by promoting Walmart products and ensuring timely, accurate execution of related business processes.
  • Built strong personal connections with customers by delivering clear, relevant advice on financial services and guiding them through procedures.



Education

Ontario Graduate Certificate - Bookkeeping

Centennial College
Scarborough, None
04-2019

Ontario Graduate Certificate - International Business Management

St. Lawrence College
Scarborough, ON
12-2017

Bachelor of Commerce - Bachelor of Commerce

Guru Nanak Dev University
Amritsar, India
05-2016

Skills

  • Strong organizational skills
  • Exceptional time management skills in fast-paced environments
  • Proficient in MS Office Word, Excel, Outlook
  • Internet navigation
  • Detail-oriented, proactive, and adaptable to changing priorities
  • Clear and professional communicator with strong customer service skills
  • Customer focused
  • Customer relations

Certification


  • Canadian Securities Course (CSC) – In Progress

Canadian Securities Institute (CSI)


Timeline

Personnel Manager

Walmart Canada Inc.
10.2022 - 11.2023

Customer Service Manager

Walmart Canada Inc.
10.2019 - Current

Customer Service Representative

Walmart Canada Inc.
03.2018 - 09.2019

Ontario Graduate Certificate - Bookkeeping

Centennial College

Ontario Graduate Certificate - International Business Management

St. Lawrence College

Bachelor of Commerce - Bachelor of Commerce

Guru Nanak Dev University

Similar Profiles

CREATE PROFILE
Pragun Trewaynee