ANTHEA JUNA RUIZ
Winnipeg,MB
Summary
I am a cheerful and service-oriented professional who enjoys working in roles that involve frequent interaction with people. I consistently aim to enhance the customer experience through a positive attitude and genuine care. I am comfortable communicating with individuals from diverse cultures and backgrounds. I take pride in teaching others and leading by example in the workplace. I regularly complete safety and lifesaving training to ensure passenger well-being. I am socially perceptive and able to assess environmental and physical risks effectively. I demonstrate sound judgment and maturity in high-pressure situations. I can adapt quickly when circumstances change. I am an active listener who resolves customer concerns calmly and professionally. I value teamwork and maintain a strong record of punctuality and preparedness. I am always willing to take on new responsibilities. I believe in honesty, trust, and clear communication within a team. I am driven to exceed customer expectations while following company policies. I use technology effectively to improve service response and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Client Host
Hermes
Sydney
12.2023 - 06.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Relayed guest comments or suggestions to manager on duty for further action.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Warehouse Assistant - Christmas Casual
Colette By Colette Hayman
Brookvale, NSW
10.2023 - 12.2023
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Relation Officer /Service Concierge
Rolex (The Hour Glass)
Sydney, NSW
03.2023 - 10.2023
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Responsible for providing an exceptional customer experience, developing The Hour Glass brand one customer at a time, and driving our corporate goals with every action you take
- Providing a warm welcome to visitors
- Maintaining high dress and personal grooming standards
- Directing customers to respective Sales Consultant
- Assisting in maintaining the highest standards of merchandising, product displays, and store presentations in accordance with The Hour Glass's visual merchandising requirements
- Ensure adherence to all corporate practises and procedures pertaining to the acceptance, transfer, packaging, and shipment of products
- Perform such ad hoc responsibilities as assigned by the supervisors and managers
International Flight Attendant
Philippine Airlines
Manila, Philippines
02.2014 - 01.2023
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Part of the role to take extra care of specific passengers, such as the elderly or people with disabilities, and to welcome and direct them to their seats.
- Assist passengers by providing newspapers and magazines to read and instructing them on how to use the in-flight entertainment system. In addition, she performs duties to ensure passenger safety, including evaluating the status of emergency equipment and alerting passengers, demonstrating the use of emergency equipment and safety standards, delivering first aid, and responding to emergencies
Ground Attenant
Asiana Airlines
Manila, Philippines
11.2012 - 02.2013
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Check-in desks and the entrance and exit gates are one of the tasks. In addition, she provides information and orients waiting for visitors in the lobby, helps travelers check their luggage at the ticket counter, and sends them through security inspections.
Education
Bachelor of Science - Travel Management
University Of Santo Tomas
Philippines05.2013
Skills
- Typing Proficiency
- Customer Engagement
- Administrative Support
- Order Fulfillment
- Customer Service and Assistance
- Sorting and Labeling
- Dedicated Team Player
- Time Management
- Mail Sorting and Distribution
- Opening and Closing Procedures
- Microsoft Office
- Maintaining Clean Work Areas
- Checking Product Quality
- Tagging Expertise
- Staging and Sorting
- Tagging and Labeling
- Package Products
- Product Weighing and Measuring
- Inventory Accuracy
- Shipment Support
- Safety Best Practices
- Concierge services
Volunteer
Cystic Fibrosis Canada - Wrapping For A Cure
Located at: 1555 Regent Avenue West, Winnipeg, Manitoba, Canada, R2C 4J2
Timeline
Client Host
Hermes
12.2023 - 06.2024
Warehouse Assistant - Christmas Casual
Colette By Colette Hayman
10.2023 - 12.2023
Customer Relation Officer /Service Concierge
Rolex (The Hour Glass)
03.2023 - 10.2023
International Flight Attendant
Philippine Airlines
02.2014 - 01.2023
Ground Attenant
Asiana Airlines
11.2012 - 02.2013
Bachelor of Science - Travel Management
University Of Santo Tomas