Anthea Juna Ruiz
Winnipeg,MB
Summary
Upbeat, customer-focused roles with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Motivated with background in customer service and sales. Proficient in handling multiple tasks simultaneously while maintaining a welcoming store atmosphere. Strong skills include effective communication, problem-solving, and team collaboration. Previously contributed to increased customer satisfaction rates through exceptional service delivery. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Client Host
Hermes
Sydney
12.2023 - 06.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Relayed guest comments or suggestions to manager on duty for further action.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
Retail Assistant - Christmas Casual (2 Locations)
Zimmermann
Sydney, New South Wales
10.2023 - 12.2023
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Kept up-to-date knowledge of all products available in the store.
- Rang up purchases accurately on the point-of-sale system.
- Restocked shelves with new merchandise when required.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Operated cash registers efficiently during peak hours of business.
- Answered phones promptly and directed calls appropriately.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Warehouse Assistant - Christmas Casual
Colette By Colette Hayman
Brookvale, NSW
10.2023 - 12.2023
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Verified stock inventory levels and maintained records of items shipped and received.
- Received and processed incoming orders, ensuring accuracy of information.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
Customer Relation Officer /Service Concierge
Rolex (The Hour Glass)
Sydney, NSW
03.2023 - 10.2023
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Responsible for providing an exceptional customer experience, developing The Hour Glass brand one customer at a time, and driving our corporate goals with every action you take
- Providing a warm welcome to visitors
- Maintaining high dress and personal grooming standards
- Directing customers to respective Sales Consultant
- Assisting in maintaining the highest standards of merchandising, product displays, and store presentations in accordance with The Hour Glass's visual merchandising requirements
- Ensure adherence to all corporate practises and procedures pertaining to the acceptance, transfer, packaging, and shipment of products
- Perform such ad hoc responsibilities as assigned by the supervisors and managers
International Flight Attendant
Philippine Airlines
Manila, Philippines
02.2014 - 01.2023
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Part of the role to take extra care of specific passengers, such as the elderly or people with disabilities, and to welcome and direct them to their seats.
- Assist passengers by providing newspapers and magazines to read and instructing them on how to use the in-flight entertainment system. In addition, she performs duties to ensure passenger safety, including evaluating the status of emergency equipment and alerting passengers, demonstrating the use of emergency equipment and safety standards, delivering first aid, and responding to emergencies
Ground Attendant
Asiana Airlines
Manila, Philippines
11.2012 - 02.2013
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Check-in desks and the entrance and exit gates are one of the tasks. In addition, she provides information and orients waiting for visitors in the lobby, helps travelers check their luggage at the ticket counter, and sends them through security inspections.
Education
Bachelor of Science - Travel Management
University Of Santo Tomas
Philippines05.2013
Skills
- Typing Proficiency
- Customer Engagement
- Administrative Support
- Order Fulfillment
- Customer Service and Assistance
- Sorting and Labeling
- Dedicated Team Player
- Time Management
- Mail Sorting and Distribution
- Opening and Closing Procedures
- Microsoft Office
- Maintaining Clean Work Areas
- Checking Product Quality
- Tagging Expertise
- Staging and Sorting
- Tagging and Labeling
- Package Products
- Product Weighing and Measuring
- Inventory Accuracy
- Shipment Support
- Safety Best Practices
- Concierge services
- Retail transactions processing
- Hospitality and accommodation
- Problem-solving abilities
- Time management abilities
- Product presentation
- Point of sale systems
- Stock replenishment
- Telephone Etiquette
- Operate cash registers
- Professionalism
Timeline
Client Host
Hermes
12.2023 - 06.2024
Retail Assistant - Christmas Casual (2 Locations)
Zimmermann
10.2023 - 12.2023
Warehouse Assistant - Christmas Casual
Colette By Colette Hayman
10.2023 - 12.2023
Customer Relation Officer /Service Concierge
Rolex (The Hour Glass)
03.2023 - 10.2023
International Flight Attendant
Philippine Airlines
02.2014 - 01.2023
Ground Attendant
Asiana Airlines
11.2012 - 02.2013
Bachelor of Science - Travel Management
University Of Santo Tomas
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