Anshul Sarmal
TORONTO,Ontario
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Collector Agent
MJR Capital Services
Mississauga, ON
01.2024 - Current
- Utilized advanced knowledge of collections software tools to streamline account monitoring and data entry tasks.
- Mitigated legal risks by ensuring compliance with applicable laws, regulations, and company policies.
- Devise appropriate solutions for debt resolution.
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Customer Service Representative
Federal Express
Mississauga, ON
05.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Business Management - Accounting And Finance
Georgian College of Applied Arts And Technology
Toronto11.2023
High School - Business Accountancy
DELHI PUBLIC SCHOOL
Bathinda, Punjab, India06.2021
Skills
- Credit analysis
- Patience and Persistence
- Client Relations
- Microsoft Office
- Empathy and Tactfulness
- Canva
Timeline
Collector Agent
MJR Capital Services
01.2024 - Current
Customer Service Representative
Federal Express
05.2022 - 02.2024
Business Management - Accounting And Finance
Georgian College of Applied Arts And Technology
High School - Business Accountancy
DELHI PUBLIC SCHOOL