Hector Palma

Utilized skip tracing techniques to secure valid debtor contact information.

Contacted debtors to discuss repayment solutions.

Delivered outstanding service to safeguard client brand during debt resolution.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

Assisted customers by providing options to resolve outstanding debt in full.

Skipped traced customers to obtain valid contact information.

Provided above and beyond customer service to help protect the clients brand.