ANSHUL CHOUDHARY
Brantford,Canada
Summary
Seasoned sales and marketing professional and customer care representative with 5 years of experience dedicated to providing the highest quality service and making customers feel welcome. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Apple
11.2023 - Current
- Provided remote assistance to the Apple customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed approximately 30 incoming calls and emails per day from customers.'
Omni Fulfillment Associate
Walmart
12.2022 - Current
- Currently working as a cosmetic associate Part-Time.
- Taking care of online grocery and enhancing customer experience
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Strengthened communication skills through regular interactions with others
Front End Associate
Tim Horton's
10.2022 - 12.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise
- Worked flexible schedules and extra shifts to meet business needs
- Restocked and organized merchandise in the front lanes
- Built relationships with customers to encourage repeat business
Sales and Marketing Executive
Team Events & Production
04.2021 - 08.2022
- Working social media profiles for clients; strategizing their social media activities and campaigns
- Collaborating with prospective customers, shortlisting evaluated requirements for destination weddings
- Offered advice and assistance to customers, paying attention to special needs or wants
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Increased sales revenue by developing and implementing strategic marketing plans.
Business Development Executive
Deki Electronics Ltd
10.2018 - 01.2021
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Highly appreciated for designing the company's website (suresolutions.in); worked closely with the Marketing Head for digital promotions and collateral required for the promotion
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success
- Managed IndiaMart's portal for company's product; facilitated as a Product Manager for Covid product
- Collaborated with sales and marketing departments to support client acquisition
- Managed social media campaigns and day-to-day activities including online advocacy, editorials, community-outreach efforts, promotions, etc
Business Development Executive
AS Shipping & Logistics Pvt. Ltd.
07.2016 - 04.2017
- Communicated directly with customers and partners to build strong business networks and relationships
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations
- Identified business development challenges and customer concerns for proactive resolution
Education
Office Administration - Administration Studies
Conestoga College Institute
Brantford, ON01.2023
Masters of International Business (MIB) - Marketing
IMS Ghaziabad, Charan Singh University
01.2019
Bachelor of Business Administration -
Fairfield Institute of Management Technology
01.2016
Skills
- Support End-Users
- Strategic Planning
- CRM Management
- Competitive Analysis
- Microsoft Excel
- Customer Service Process Improvement
- Problem-Solving
- Microsoft Windows and Office
- Interpersonal Skills
- Product Troubleshooting
- Technical Troubleshooting
- Business Development
Languages
English
Full Professional
Timeline
Technical Support Representative
Apple
11.2023 - Current
Omni Fulfillment Associate
Walmart
12.2022 - Current
Front End Associate
Tim Horton's
10.2022 - 12.2022
Sales and Marketing Executive
Team Events & Production
04.2021 - 08.2022
Business Development Executive
Deki Electronics Ltd
10.2018 - 01.2021
Business Development Executive
AS Shipping & Logistics Pvt. Ltd.
07.2016 - 04.2017
Office Administration - Administration Studies
Conestoga College Institute
Masters of International Business (MIB) - Marketing
IMS Ghaziabad, Charan Singh University
Bachelor of Business Administration -
Fairfield Institute of Management Technology
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