Anselm Ofuasia
Customer Service/Sales Manager
BC
Summary
Accomplished Results-driven Sales Manager bringing 7+ years of experience in product development, promotion and optimization. Offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Sales Manager on Voice, Data and Payment Service Bank (PSB)
Airtel Networks Limited
Enugu, Nigeria
06.2021 - 10.2023
- To maximize revenue and subscriber acquisition (gross and net additions) opportunities through excellent customer service delivery in assigned territory and channel effectiveness (wholesale & retail), adequate product availability and implementation of planned sales & distribution and marketing strategies.
- Conducted market research to identify customer needs and trends.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Managed a team of sales representatives and Monitor performance in order to achieve maximum results against goals set by management.
- Organized promotional events such as trade shows, conferences and exhibitions.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Ensure adequate branding and visibility in the area (GSM and Payment Service Bank).
- Ensure effective distribution infrastructure and Base station management.
- Analyzed sales data to determine areas of improvement for the organization.
- Led, coached and developed employees to achieve sales goals.
- Conducted market research and reports on competitors.
Customer Service/ Sales Representative
Airtel Networks Limited Showroom
Lagos, Nigeria
06.2018 - 06.2021
- Enquiries/ complaints prompt resolution and escalation, excellent customer service delivery to customers for retention, stock controller (Store keeper and Inventory Officer Airtel products), sales associate (Data customer acquisition, Sales of Airtel wireless products e.g Routers, Wifi, recharges and offerings).
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Adhered to company policies when dealing with customers.
- Provided feedback from customers to management regarding service failures or customer concerns.
Customer Sales Associate
Airtel Networks Limited
Eket, Nigeria
06.2015 - 05.2018
- Greeted customers in a friendly and professional manner.
- Enquiries/ complaints prompt resolution and escalation, sales of Airtel products and services (dongles, wifi, routerss, recharges and offerings), data customer acquisition, report rendition, reactivation of churned customers, after sales support services to customers, relationship management of OEM representatives for customers referral.
- Provided information on product features and benefits to help customers make informed decisions.
- Attended weekly team meetings to discuss new product launches, promotional campaigns, and changes in store policies.
- Provided feedback from customers regarding product performance or other issues that could be addressed by the company.
- Maintained accurate records of sales transactions using the store's POS system.
Education
Bachelor of Earth Sciences (Hons) in Mining and Environmental Geology (BESMEG) -
University Of Venda
01.2011
Staff Model Secondary School, College of Education Agbor
01.2002
Skills
- Market and Competitive Analysis
- Sales Enablement
- Consultative and Relationship Selling
- Presentations and Proposals
- Territory and Account Management
- Sales Training and Tracking
- KPI Tracking
- Partnership Development
- Contract Negotiation
- Territory Management
- Relationship Building
- Administration skills, time management and proficient in MS office
- Good communication and listening skills, leadership, and organizational skills
Attributes
I am a passionate, smart, and young intelligent person. I have acquired more than enough experience over the years. I consider the following as my key values: leadership, organizing, teamwork, time management and my openness for new challenges.
Languages
English
Professional
Certification
- Certification in Area Sales Manager School by Airtel Academy (Feb 2023)
Accomplishments
- Best Customer Service/Sales Agent (Airtel Networks Limited Lagos 2019)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Sales Manager on Voice, Data and Payment Service Bank (PSB)
Airtel Networks Limited
06.2021 - 10.2023
Customer Service/ Sales Representative
Airtel Networks Limited Showroom
06.2018 - 06.2021
Customer Sales Associate
Airtel Networks Limited
06.2015 - 05.2018
Bachelor of Earth Sciences (Hons) in Mining and Environmental Geology (BESMEG) -
University Of Venda
Staff Model Secondary School, College of Education Agbor
- Certification in Area Sales Manager School by Airtel Academy (Feb 2023)
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