Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Adeniyi Adebanjo

Sydney,CA

Summary

A dedicated and experienced professional with a proven track record in customer relationship management, customer issue resolution, churn management, network analysis, product assurance, quality assurance and fraud management, with an expert knowledge of product analysis and customer behavior modelling with the view of providing tailor made products to customers. Dependable Network Analyst holding over 10 years of experience in telecommunications industry with proficiencies in revenue assurance and quality assurance. Strong knowledge of data networks and communications with outstanding planning, interpretation and organizational skills. Detail-oriented, hardworking and committed to taking initiative.

Overview

17
17
years of professional experience

Work History

Process and Automation Analyst

Airtel Networks Limited
Banana Island, Ikoyi, Lagos
01.2023 - Current

Sales Efficiency Enhancement:

  • Develop and implement streamlined sales processes and workflows to improve overall efficiency.
  • Identify bottlenecks and inefficiencies within the sales operation, and propose and implement solutions for optimization.
  • Continuously monitored and analyzed sales processes, making data-driven recommendations for improvement.
  • Collaborate with cross-functional teams to ensure smooth handoffs and alignment with company goals.
  • Measure and report on key sales performance metrics tracking the success of process enhancements.

Data Analysis and Reporting:

  • Collect, and analyze field sales data to provide insights and recommendations to sales leadership for informed decision-making.
  • Generate regular and ad-hoc reports on sales performance, including revenue, conversion rates, and sales team productivity.
  • Develop dashboards and data visualization models to present sales metrics in an easily understandable format.
  • Frequently collaborate with IT teams to ensure data accuracy and integrity within sales systems and databases.
  • Identify trends and opportunities for revenue growth based on data analysis.

Sales Training and Enablement:

  • Develop and deliver sales training programs to improve the skills and knowledge of sales teams.
  • Create and maintain sales playbooks, collateral, and resources to support the sales process.
  • Collaborate with sales leadership to assess training needs and provide ongoing coaching and development.
  • Designed and developed generic reusable automation testing frameworks.

Network Analyst: New Product Assurance Unit

Airtel Networks Limited
Lagos, Nigeria
04.2019 - 12.2022
  • Spearheaded daily validation processes across multiple systems, effectively safeguarding against revenue leakage and ensuring the integrity of financial transactions
  • Oversaw the validation of credit loan scheme lending and recoveries, proactively mitigating revenue exposure risks and upholding financial stability
  • Diligently monitored and managed the daily top-up of Credit Loan Scheme (CLS) wallets, strategically preventing cycle-out issues and potential revenue losses while maintaining seamless service for subscribers
  • Meticulously reconciled dedicated accounts, ensuring strict adherence to subscriber usage limits within the validity period, thereby preventing any unauthorized or excessive usage
  • Ensured the extension of dedicated account validity was meticulously aligned with business rules and regulatory requirements, maintaining operational integrity and customer satisfaction.

Product Analyst: New Product Assurance Unit

Airtel Networks Limited
Lagos, Nigeria
11.2015 - 04.2019
  • Reviewed product documents to ensure strict alignment with approvals, guaranteeing compliance with regulatory requirements
  • Coordinated the seamless integration of new products with stakeholders, focusing on simplification and enhancing customer security
  • Prepared thorough user acceptance test scripts encompassing all aspects of new products, meticulously configuring and assessing their performance to meet quality standards
  • Executed initial product risk assessments, acting as the first line of defense against potential issues
  • Engineered ongoing product assurance processes to proactively prevent revenue leakages stemming from configuration deficiencies, ensuring financial stability
  • Diligently collated and escalated issue logs, proactively following up and facilitating timely issue closure
  • Conducted validation of sales incentives to guarantee payouts adhered to business-approved recommendations, fostering fairness and motivation
  • Managed monthly account reconciliation for revenue validation, developing queries and conducting data analysis on a per-product basis
  • Utilized SQL and business intelligence tools to perform in-depth trend analysis reporting, enabling data-driven decision-making for product enhancement and optimization.

Roaming Analyst: Fraud Management Unit

Airtel Networks Limited
Lagos, Nigeria
09.2013 - 10.2015
  • Consistently conducted daily roaming analysis, strictly adhering to GSMA guidelines, ensuring compliance with industry standards
  • Effectively coordinated the Near-Real-Time Roaming Data Exchange (NRTRDE) reviews, promptly resolving incidents arising to maintain network integrity
  • Diligently reviewed roaming usage patterns, adeptly identifying potential fraudulent trends to safeguard against unauthorized activities
  • Proactively escalated all instances of fraudulent usage, promptly implementing measures to block further unauthorized usage, protecting the network and revenue streams
  • Strategically formulated and implemented roaming-focused alarms within the Fraud Management System (FMS), enhancing network security and fraud prevention
  • Coordinated the review and management of roaming alarms within the Fraud Management System (FMS), ensuring timely investigation and mitigation of potential threats.

Team Member: Network Procurement

Zain Nigeria
Ikoyi, Lagos
06.2010 - 08.2010
  • Actively engaged with vendors by preparing and dispatching bid requests, fostering collaboration and open communication
  • Provided vendors with clear explanations and guidance on the tender process, ensuring they had the information they needed to participate effectively
  • Maintained a transparent tender process, enhancing trust and fairness for all stakeholders involved
  • Conducted thorough commercial analyses of submissions, enabling well-informed decisions that align with both vendor and organizational goals
  • Efficiently documented relevant contracts, making them easily accessible for seamless contract management, enhancing efficiency and customer satisfaction.

Assistant Accountant: Funds Management/ Settlement Unit

Zain Nigeria
Ikoyi, Lagos
02.2007 - 05.2010
  • Actively monitored and assessed the organization's financial health, ensuring it remains financially sound and liquid, thereby safeguarding stakeholders' interests
  • Managed seamless funds transfer among company banks, enhancing financial operations
  • Efficiently compiled data for cash flow statements and reports, providing a clear financial picture to facilitate informed decisions
  • Strategically managed the investment of excess company funds at lucrative rates, maximizing returns for the benefit of all stakeholders
  • Diligently verified and accurately posted interest received and bank charges, ensuring financial transparency and precision in customer dealings
  • Maintained data accuracy by posting transactions meticulously on the Oracle ERP application, ensuring reliable and transparent financial records for effective customer handling.

Education

Master of Business Administration -

Obafemi Awolowo University

Bachelor of Science Sociology -

University of Ado Ekiti

Skills

  • Clear and concise communication
  • Integrity and respect
  • Excellent Collaborator
  • Microsoft Office Suite
  • Issue resolution
  • Data Connectivity
  • Attention to detail
  • Data Validation and Authentication
  • People Management
  • Customer Retention
  • Data analysis and computation
  • Data integrity
  • Stake holder management
  • Customer issue resolution
  • Customer engagement
  • Relationship management
  • Systems Analysis
  • Network Performance Testing
  • Exceptional Troubleshooter
  • SQL Specialist
  • Customer engagement
  • Relationship management
  • Systems Analysis
  • Network Performance Testing
  • Exceptional Troubleshooter
  • SQL Specialist
  • SQL Expertise
  • Workflow Diagrams
  • User Requirements
  • Project Oversight
  • Organizational Management
  • Project Management
  • Clear and concise communication
  • Product Owner
  • Efficient Data Management
  • Oracle Toad
  • Agile Methodology

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balance401k matchCareer advancementHealthcare benefitsPersonal development programsPaid time offPaid sick leave

Timeline

Process and Automation Analyst

Airtel Networks Limited
01.2023 - Current

Network Analyst: New Product Assurance Unit

Airtel Networks Limited
04.2019 - 12.2022

Product Analyst: New Product Assurance Unit

Airtel Networks Limited
11.2015 - 04.2019

Roaming Analyst: Fraud Management Unit

Airtel Networks Limited
09.2013 - 10.2015

Team Member: Network Procurement

Zain Nigeria
06.2010 - 08.2010

Assistant Accountant: Funds Management/ Settlement Unit

Zain Nigeria
02.2007 - 05.2010

Master of Business Administration -

Obafemi Awolowo University

Bachelor of Science Sociology -

University of Ado Ekiti
Adeniyi Adebanjo