Any Leslie Uwineza

Roger’s Bank

01.2021 - 09.2025

Assisted customers with account inquiries and transaction issues to enhance satisfaction.
Provided support for online banking services, guiding users through troubleshooting steps.
Maintained accurate records of customer interactions to ensure follow-up on unresolved issues.
Collaborated with team members to streamline processes for handling high-volume calls effectively.
Educated customers about banking products and services, promoting enhanced financial literacy.
Resolved customer complaints by identifying root causes and implementing appropriate solutions.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Conducted training sessions for new hires, ensuring consistent level of service across team.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.