Mary Ann Malijan
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Amenable to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Project Specialist
TDCX Malaysia
09.2018 - Current
- Monitored tasks for process improvement, creating new workflows and updating existing knowledge base
- Maintained and tracked quality of deliverables prior presenting to the client.
- Used Asana to manage and collaborate team projects
- Oversee Team Leads and Subject Matter Experts within the Specialized group.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Video Conference Specialist
Premiere Conferencing Malaysia SDN BHD
08.2015 - 09.2018
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Operated multi-line phone system to receive, screen and redirect calls.
Technical Support Specialist
WEST CONTACT SERVICES INC, West Corporation
04.2008 - 02.2015
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Configured hardware and granted system permissions to new employees using Active Directory
- Initiate and manage corporate support conference calls or IUM bridges for troubleshooting and resolving production impacting incidents in the most possible time
- Managed high levels of call flow and responded to impacting incidents or outages for technical support needs.
- Manage and create documentation for internal procedures and working instructions
- Train new hires in familiarization with internal process, corporate tools and troubleshooting practices..
Document Control Clerk
EPSON Precision Phils
06.1999 - 04.2008
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Provided support for document controls and worked with contract documents and technical drawings.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Liaised with stakeholders teams, vendors and third parties on documentation flow, handover and project close-out.
- Arrange travel order and purchase of office consumables
Education
Associate of Science - Computer Science
Systems Technology Institute
PhilippinesSkills
- Project Support
- Electronic Filing System
- Work Assignments
- Continuous Improvement Process
- Customer Feedback
- Office Supplies and Inventory
- Information Technology Management
Languages
English
Professional Working
Additional Information
LinkedIn : https://www.linkedin.com/in/ann-malijan/
Timeline
Project Specialist
TDCX Malaysia
09.2018 - Current
Video Conference Specialist
Premiere Conferencing Malaysia SDN BHD
08.2015 - 09.2018
Technical Support Specialist
WEST CONTACT SERVICES INC, West Corporation
04.2008 - 02.2015
Document Control Clerk
EPSON Precision Phils
06.1999 - 04.2008
Associate of Science - Computer Science
Systems Technology Institute
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