Summary
Overview
Work History
Education
Skills
Awards
Timeline
AssistantManager

Annie Cole

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Shelter Valley Pines Golf Course. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Recognized for strong organizational skills and initiative in managing events and staff, ensuring seamless operations and memorable experiences.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Shelter Valley Pines Golf Course
04.2025 - Current
  • Assisted the Clubhouse Manager in scheduling, training, and supervising staff to ensure high service standards.
  • Managed inventory and ordering for clubhouse supplies, including food, and beverages
  • Supported planning and execution of events, tournaments, and private functions.
  • Handled member and guest inquiries or complaints professionally, resolving issues promptly to maintain satisfaction.
  • Stepped in as acting manager in the absence of the Clubhouse Manager.
  • Created and managed staff schedules to ensure optimal coverage during peak and off-peak hours.

Customer Service Representative

Marks Work Wearhouse
10.2019 - 04.2025
  • Part-time throughout various months during seasonal months
  • Provided excellent customer service by assisting shoppers with product selection, sizing, and general inquiries.
  • Maintained thorough knowledge of product lines, promotions, and in-store policies to support customer needs.
  • Received and processed new shipments, tagging and organizing stock for quick floor placement.
  • Restocked shelves, folded apparel, and organized displays to maintain clean, attractive sales floor.
  • Participated in regular inventory counts and helped prevent loss through awareness and security practices.

Club House Assistant

Shelter Valley Pines Golf Course
04.2022 - 10.2024
  • Assisted with daily clubhouse operations including setup, maintenance, and closing procedures.
  • Supported food and beverage service staff by delivering orders, clearing tables, and restocking supplies.
  • Provided excellent customer service to members and guests, ensuring a welcoming and professional atmosphere.
  • Helped organize and support golf tournaments, events, and member functions.
  • Maintained cleanliness of the clubhouse interior and surrounding areas, including restrooms, lounge areas, and event spaces.
  • Collaborated with clubhouse team to ensure smooth day-to-day operations and guest satisfaction.

Education

Bachelor of Arts - Sociology

Trent University
Peterborough
04-2025

Bachelor of Arts - Sociology

Athabasca University
Alberta

Bachelor of Arts - Sociology

University of Guelph
Guelph

Skills

  • Organization
  • Customer service experience
  • Hard-working
  • Team player
  • Detail Oriented
  • Accountable
  • Takes initiative
  • Integrity
  • Perseverance

Awards

  • Coaches Award Senior Girls Volleyball, 2020
  • Merit Award, highest academic achievement, 2019
  • OFSAA Volleyball and Soccer Participant Award, 2019

Timeline

Assistant Manager

Shelter Valley Pines Golf Course
04.2025 - Current

Club House Assistant

Shelter Valley Pines Golf Course
04.2022 - 10.2024

Customer Service Representative

Marks Work Wearhouse
10.2019 - 04.2025

Bachelor of Arts - Sociology

Trent University

Bachelor of Arts - Sociology

Athabasca University

Bachelor of Arts - Sociology

University of Guelph

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Annie Cole