EVANGELINA MARQUEZ
Gilroy
Summary
Customer Service Representative with over 3 years of experience providing exceptional service and building lasting customer relationships. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction in a fast-paced environment. Known for excellent communication, problem-solving abilities, and a calm, patient demeanor when managing difficult situations. Eager to contribute a strong work ethic and commitment to customer care in a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
07.2025 - 09.2025
- Assisted in daily operations, ensuring efficient service and optimal customer satisfaction.
- Managed inventory control processes, reducing waste and improving stock accuracy.
- Trained and mentored new team members on operational standards and customer service protocols.
- Streamlined order processing procedures, enhancing workflow efficiency during peak hours.
- Collaborated with management to identify areas for process improvement and operational excellence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier / produce assistant
Smart and Final
12.2024 - 07.2025
- Providing recommendations, operating the cash register
- Stocking shelves
- Maintaining a clean store environment
- Handling customer inquiries
- Ensuring accurate pricing
- Following company policies
- Actively promoting current promotions
- Assisting customers with finding products
- Stock coolers shelves displays and produce departments
- Breakdown pallets of produce inventory
Customer Service Representative
U-Haul
02.2024 - 11.2024
- Hook up trailers
- Check in trucks and trailers
- Make reservations
- Take customer payments
- Managing calls
- Cleaning and organization
Crew Member
Mcdonalds
11.2022 - 06.2024
- Front counter, drive thru, and other areas
- Worked well with others and accepted coaching from management
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Accurately operated cash register to process customer payments
- Performed serving, cleaning, and stocking to high standards
- Provided excellent customer service satisfaction
Crew Member
little Caesars
01.2022 - 11.2022
- Collaborated with team members to complete orders
- Took orders, collected payments, and prepared meals
- Prepared recipe ingredients by washing, cutting, and measuring
- Prepared products following restaurant, health, safety standards and procedures
- Trained new team members on procedures, customer service, and sales techniques
- Worked and engaged well with customers and teammates
Education
High School Diploma -
Delta Charter
Tracy, CA11-2024
No Degree -
Gavilan College
Gilroy, CA05-2027
Skills
- Customer Service
- Organization
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Cash Handling
- Safe Food Handling
- Decision-making
- Staff management
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Inventory management
- Hiring and training
LANGUAGES
English: Fluent
Timeline
Assistant Manager
Dominos's Pizza
07.2025 - 09.2025
Cashier / produce assistant
Smart and Final
12.2024 - 07.2025
Customer Service Representative
U-Haul
02.2024 - 11.2024
Crew Member
Mcdonalds
11.2022 - 06.2024
Crew Member
little Caesars
01.2022 - 11.2022
High School Diploma -
Delta Charter
No Degree -
Gavilan College