Annette Richardson
Scarborough,Canada
Summary
To obtain a position within your organization, bringing exceptional customer service skills, strong knowledge and the ability to work under stressful situations in order to contribute effectively to the mission of the facility.
Overview
15
15
years of professional experience
Work History
Business Support Officer, Retail Lending Services
CIBC
Scarborough, Canada
06.2022 - Current
- Processed and fulfilled retail and non-credit customer requests via the Electronic Banking Channel, including account openings and investment modifications. Ensured accuracy and efficiency while adhering to established practices, procedures, and policies to meet Service Level Agreements.
- Updated clients' Pre-Authorized Debit (PAD) information for loan payments, managed loan date and amount changes for deferrals, and generated loan statements for printing using COINS and GOW systems.
- Identified and escalated unresolved issues to the Team Leader for timely analysis and resolution. Provided accurate and comprehensive statistics and reports, including work and time sheets, data collection, and investigative reports, for Team Leader review.
- Collected measurement data, such as volume and time, for job functions in accordance with procedures to maintain accurate internal tracking. Continuously updated knowledge of CIBC products, services, procedures, and technological advancements to ensure proficiency in areas of responsibility
- Prioritized and organized workload to meet deadlines, ensuring diarized items were processed in compliance with policies and procedures.
- Assisted in training new hires and temporary staff on procedures and guidelines to ensure knowledge transfer and consistency in processes.
- Cross-trained in various roles to support team members and other departments during peak periods, ensuring continuity and meeting or exceeding Service Level Agreements.
- Identified opportunities to enhance control processes and procedural adherence, recommending improvements to support continuous process enhancement, cost efficiency, and client satisfaction
Medical Receptionist (Contract)
DR. BERNSTEIN DIET AND HEALTH CLINIC
Oshawa, Canada
03.2017 - 11.2017
- Received patients at a timely, efficient and orderly fashion to maintain the patient flow according tothe time schedule
- Booked doctor's appointments as well as follow-ups using show claim data base
- Registered patients, booked consultations and obtained all necessary demographic information andaccurately input into the computer system
- Provided individual patient education and services at the highest level of standards
- Coordinated with other team members and maintains the patient flow between the waiting area andexamination rooms
- OHIP billing for various doctors
- Prepared requisition for lab work, mailing and faxing of reports
- Professionally controls incoming, outgoing and transferring of calls on a multi-line system
- Provided administrative support, maintains records and inventories of supplies
Accounts Payable Clerk
GALATI MARKET FRESH
North York, Canada
08.2015 - 02.2017
- Processed payroll
- Calculated bills /invoices
- Prepared cheques for different companies
- Entered invoices into Sage 100 Data base system
- Balanced cashiers trays
- Price changes using POS system
- Answered and transferred phone calls to the right department
- Correspond and follow up with sales representatives through emails
- Price check statements and invoices to DSD listing
Supervisor/Cashier
Michael's No Frills
Scarborough, Canada
01.2010 - 05.2016
- Greeted customers in a friendly but professional manner which added to my exceptional customer skills
- Exchanged cash for goods using POS system at busy, fast paced No Frills
- Directed and surveyed in the training of new employees
- Performed exchange, returns, coupons and price matches
- Uphold No Frills code of conduct
- Kept current on product information advised, educated and informedcustomers
- Utilized 10 key numeric input for grocery codes and special functions such as voids, suspends and coupons
Education
Associate Degree - Medical Office Administration
Centennial College
Markham, ON01.2012
AEC / DEP or Skilled Trade Certificate - Administration
T.A. Marryshow Community College
01.2009
Skills
- Accounts Payable
- Customer Service
- Excel
- Keystrokes
- Receptionist
- Cash Register
- Filing
- Microsoft Office
- Cash Handling
- Data Entry
- POS
- Sage
- Proofreading
- Accounts Receivable
- Payroll
- Microsoft Access
- Exceptional Customer Service Skills
- Administrative
- Microsoft Word
- PowerPoint
- Abeldent
- Typing
- Software Mastery
Additionalinformation
65-70 wpm, 9,000 keystrokes per hour, Microsoft Word, Excel, PowerPoint, Access, Abeldent
Timeline
Business Support Officer, Retail Lending Services
CIBC
06.2022 - Current
Medical Receptionist (Contract)
DR. BERNSTEIN DIET AND HEALTH CLINIC
03.2017 - 11.2017
Accounts Payable Clerk
GALATI MARKET FRESH
08.2015 - 02.2017
Supervisor/Cashier
Michael's No Frills
01.2010 - 05.2016
Associate Degree - Medical Office Administration
Centennial College
AEC / DEP or Skilled Trade Certificate - Administration
T.A. Marryshow Community College