Annet Sharimah Nabagala

Working as a community shelter worker in different homes first homes in Toronto to:

• Providing support to clients who are facing challenges including Poverty, Mental Health, Addictions, Abuse, and Social Isolation in different homes first homes.
• Providing support with basic Life Management Skills, such as Assertive Communication, Goal Setting, Working with Feedback, Conflict Resolution, Problem Solving, and Managing Change.
• Assist and improve tenants’ Self Esteem while helping them access resources for health and well-being.
• Demonstrated ability to work with individuals who present hoarding behaviors.
• Use of Case Management as a tool to support residents in meeting their goals.
• Working independently and as part of a team.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Gathered requirements for ongoing projects and organized details for management use.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Arranged events by overseeing logistics, budgets, venue selection and activity planning.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Reported regularly to managers on project budget, progress and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Adhered to budget requirements with excellent planning and consistent expense monitoring.
• Built successful project plans covering objectives, resources and staffing to meet schedules.