Rashidah Namugga
Etobicoke
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
shelter Worker
SAFE STAFFING AGENCY CANADA
01.2024 - Current
- Provided support to clients who are facing issues of poverty, mental health, addictions, abuse, social isolation
- Established strong understanding of anti-oppression, human rights, and social justice
- Demonstrated ability to work with people with hoarding behavior, mental health & addiction issues
- Used case management as a tool to support residents in meeting their goals while being community and survivor centered
- Applied knowledge of the Residential Tenancies Act
- Used excellent organizational and time management skills
- Work independently and as part of a team
- Communicate effectively in English, both verbally and in writing.
SETTLEMENT SUPPORT WORKER
UNHCH Kyaaka Refugee Settlement- Kasese, Uganda
01.2018 - 01.2023
- Conducted assessment, counselling, and advocacy for clients
- Solicited funds and donations to support our clients
- Documented Data entry
- Developed, plans, implemented, and evaluated social work services as needed
- Facilitated education and support groups for clients and families, occasionally during evenings
- Collaborated with Care Coordinators on behalf of clients
- Participated in pre-admission and admission assessments
- Fostered relationships with community providers for enhanced patient support
- Contributed to program evaluation, development, and research
- Acted as the site liaison for the services and sales center
- Worked collaboratively with hotel associates and resources.
GUEST RELATIONS OFFICER
Hotel Africana Ltd
01.2016 - 01.2018
- Handled all guest inquiries and requests in a professional and courteous manner
- Accurately recorded customer transactions in the necessary systems
- Handled guest check-ins and check-outs
- Recognized the customer’s circumstance and offered the best remedy
- Ensured that all guests had a positive experience at the hotel
- Professionally responded to customer complaints; tried to successfully resolve them timely
- Provided services and remedies that improved client satisfaction.
Education
Harm Reduction -
Canadian Red Cross Society
01.2024
Crisis Prevention Intervention -
Beacon Hill Career
Toronto, ON01.2024
First Aid/CPR/AED Certificate -
National CPR Foundation
Toronto, ON01.2024
Toronto Shelter Standards Certificate -
Toronto Hostel Training Centre
Toronto, ON01.2024
Food Safety Certificate -
Canadian Food Safety Group
Toronto, ON01.2024
Bachelor’s of Science Social Work and Administration -
Makerere University
01.2017
Skills
- Team player and collaborator who is motivated and able to work independently with limited supervision as well as constructively give and receive feedback Used case management as a tool to support clients in meeting their goals and conducted group facilitation and informal counseling while remaining adoptable and flexible Extensive experience and knowledge of mental health and addiction issues with the application of the harm reduction principles and practices and a strong understanding of the factors that contribute to homelessness Applied knowledge of the Residential Tenancy Act and worked with individuals presenting symptoms of hoarding disorder Certified in Standard First Aid and AED Level C CPR Certified in Toronto Shelter standards issued by Toronto Hostels Training Centre and highly knowledgeable of the housing first approach including the community-based resources for low income people and the Technical Skills: MS Word, Excel, PowerPoint, Outlook, Facebook, Twitter, Instagram, Typing 40 wpm
Community Service
- Meals on Wheels, Toronto, ON, 2023, Present
- Milne Valley Middle School, Toronto, ON, 2023, Present
- Daily Bread Food Bank, Toronto, ON, 2023, Present
- Umoja Helping Hearts, Kampala, 2018, 2023
- Sickle Cell Rescue Foundation, Kampala, 2011, 2023
Languages
English
Professional Working
Timeline
shelter Worker
SAFE STAFFING AGENCY CANADA
01.2024 - Current
SETTLEMENT SUPPORT WORKER
UNHCH Kyaaka Refugee Settlement- Kasese, Uganda
01.2018 - 01.2023
GUEST RELATIONS OFFICER
Hotel Africana Ltd
01.2016 - 01.2018
Harm Reduction -
Canadian Red Cross Society
Crisis Prevention Intervention -
Beacon Hill Career
First Aid/CPR/AED Certificate -
National CPR Foundation
Toronto Shelter Standards Certificate -
Toronto Hostel Training Centre
Food Safety Certificate -
Canadian Food Safety Group
Bachelor’s of Science Social Work and Administration -
Makerere University
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