Anne Marie Hope
Calgary,AB
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Accomplished operations management professional bringing over [Number] years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
Landmark Global
Calgary, AB
06.2018 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Monitored supply chain and managed logistics functions for company.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
Warehouse Supervisor
Sobey's
Calgary, AB
01.2014 - 03.2017
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
- Supervised shipping and handling operations.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Oversaw daily operations and shipping and handling processes.
- Supported production workers in meeting goals without compromising safety and compliance.
Warehouse Supervisor
Canada, Safeway
Calgary, AB
10.2007 - 01.2014
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
- Supervised shipping and handling operations.
- Oversaw daily operations and shipping and handling processes.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Warehouse Supervisor
Loblaws
Calgary, AB
06.2003 - 01.2006
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Customer Service Specialist
Loblaws
Calgary, AB
03.1998 - 06.2003
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recorded product or service failure complaints and notified appropriate departments.
Education
No Degree - Oil And Admin.
Mount Royal University
Calgary, ABHigh School Diploma -
Western Canada High School
Calgary, AB06.1982
Skills
- Management Training
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Motivational Leadership
- Focus and Follow-Through
- 5S Principles
- Accuracy and Efficiency in Documentation
- Operational Efficiency and Safety
- Key Performance Indicators (KPIs)
- Shift Coverage
- Job Assignments
- Safe Work Methods
- Supervising Technicians
- Directing Team Members
Timeline
Operations Supervisor
Landmark Global
06.2018 - Current
Warehouse Supervisor
Sobey's
01.2014 - 03.2017
Warehouse Supervisor
Canada, Safeway
10.2007 - 01.2014
Warehouse Supervisor
Loblaws
06.2003 - 01.2006
Customer Service Specialist
Loblaws
03.1998 - 06.2003
No Degree - Oil And Admin.
Mount Royal University
High School Diploma -
Western Canada High School
Similar Profiles
Sabrina EdwardsSabrina Edwards
Nursing Assistant/Nursing Student at Landmark GlobalNursing Assistant/Nursing Student at Landmark Global
Jasmine ColonJasmine Colon
Shift Supervisor at Landmark GlobalShift Supervisor at Landmark Global
Afraiem AbdulrahmanAfraiem Abdulrahman
Forklift Operator at Landmark GlobalForklift Operator at Landmark Global