Erwin Cruz
Toronto,ON
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Martin Brower
Brampton, ON
07.2011 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed bi-weekly payroll for 57 employees.
- Pulled, verified, and packaged items for shipment.
- Supervised shipping team.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected loading operations for improvements in efficiency and safety.
- Managed shipping and receiving activities for company orders processed daily.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Evaluated team performance and provided feedback on areas requiring improvement.
Operations Supervisor
Saputo
Brampton, ON
03.2004 - 06.2011
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Motivated and trained employees to maximize team productivity.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 27 employees.
Child and Youth Worker
Gifford Homes
Toronto, ON
05.2000 - 03.2004
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
Education
Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON06.1996
Skills
- Problem Anticipation and Resolution
- Management Training
- Continuous Improvement Projects
- Department Oversight
- Performance Monitoring and Evaluation
- Motivational Leadership
- Shipment Processing
- Job Assignments
- Employee Relationships
- Behavior Identification
- AODA Customer Service Standards Training
- Customer Service Excellence Training
- Telephone, Email, Social Media Etiquette Training
- Workplace Violence and Harassment Training for Employees
- Workplace Sensitivity Training for Employees
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
Martin Brower
07.2011 - Current
Operations Supervisor
Saputo
03.2004 - 06.2011
Child and Youth Worker
Gifford Homes
05.2000 - 03.2004
Diploma -
James Cardinal McGuigan Catholic High School