Annelise McInall
London,ON
Summary
Proven Guest Services Representative with a track record of enhancing customer satisfaction at Best Western Arden Park. Expert in leveraging computer skills and active listening to resolve issues and streamline operations. Achieved high satisfaction rates through effective collaboration and detail-oriented service. Skilled in guest accommodations and scheduling, ensuring exceptional guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Services Representative
Best Western Arden Park
11.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Island Ambassador
Pelee Island Adventures
05.2022 - 08.2022
- Streamlined front desk operations by implementing an organized system for managing visitor resources such as invoices, waivers, brochures, maps, and event schedules.
- Liaised between tour operators and travelers to resolve any issues promptly and professionally.
- Coordinated with local transportation providers to ensure smooth and efficient travel arrangements for tourists.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Associate of Science - Registered Massage Therapy
Trios College
London, ON08.2026
High School Diploma -
Sir Wilfrid Laurier Secondary School
London, ON06.2022
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Active Listening
- Scheduling
Languages
English
Native or Bilingual
French
Elementary
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR/AED Certification
Timeline
Guest Services Representative
Best Western Arden Park
11.2022 - 04.2023
Island Ambassador
Pelee Island Adventures
05.2022 - 08.2022
Associate of Science - Registered Massage Therapy
Trios College
High School Diploma -
Sir Wilfrid Laurier Secondary School
Similar Profiles
Jordan HernandezJordan Hernandez
Recreational Leader at Arden Park Recreation And Park DistrictRecreational Leader at Arden Park Recreation And Park District
Christine SteinerChristine Steiner
RN Charge Nurse, Skilled Nursing at Arden Park Post-Acute RehabRN Charge Nurse, Skilled Nursing at Arden Park Post-Acute Rehab
Rhoda PickettRhoda Pickett
Staffing Coordinator/CNA at Arden Park Post AcuteStaffing Coordinator/CNA at Arden Park Post Acute
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC
Nicole MachayaNicole Machaya
Cashier at No FrillsCashier at No Frills