ANNE JENEL R. CANDELARIA
Mississauga,ON
Summary
Empathetic Care Worker with a sensitive and compassionate approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Offers enhanced care through a flexible learning approach for patients, ensuring their individual needs are met. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rogers Media, Inc.
08.2022 - 04.2024
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Update account information to maintain customer records
- Respond to customer requests for products, services, and company information.
Team Manager
Alorica Teleservices Inc.
05.2018 - 07.2022
- Applied strong and engaging leadership talents and problem-solving skills to maintain team good performance and effective workflows
- Interviewed, hired, and trained new employees for production positions
- Achieved results by working with staff to meet established targets
- Maintained compliance with company policies, objectives, and communication goals
- Monitored workflow to improve employee time management and increase productivity
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Team Lead Support
Alorica Teleservices Inc.
10.2017 - 05.2018
- Recognized escalation needs and connected customers with advanced support staff
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Alorica Teleservices Inc.
01.2017 - 10.2017
- Provided great customer experience while providing long term resolution for the customer
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Online Casino Dealer
Hobbywing Solutions Inc.
08.2015 - 04.2016
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Education
Personal Support Worker Certification Course -
Alpha Career College
1315 Finch Ave W, North York ON M3J 2G612.2024
High School Diploma -
Esteban Abada High School
Manila, Philippines01.2011
Skills
- Privacy and confidentiality
- Personal Hygiene Assistance
- Compassionate Care
- Escalation management
- Adaptability and Flexibility
- Decision-Making
- Problem-solving aptitude
- Task Prioritization
- Work Planning and Prioritization
Languages
English
Full Professional
Timeline
Customer Service Representative
Rogers Media, Inc.
08.2022 - 04.2024
Team Manager
Alorica Teleservices Inc.
05.2018 - 07.2022
Team Lead Support
Alorica Teleservices Inc.
10.2017 - 05.2018
Customer Service Representative
Alorica Teleservices Inc.
01.2017 - 10.2017
Online Casino Dealer
Hobbywing Solutions Inc.
08.2015 - 04.2016
Personal Support Worker Certification Course -
Alpha Career College
High School Diploma -
Esteban Abada High School
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