JENNY ADAOBI ENEH
Ontario,Canada
Summary
Prudent Business Intelligence Analyst with over 6 years providing valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Overview
14
14
years of professional experience
Work History
Workforce Real Time Analyst
Rogers Media- TSC
01.2024 - Current
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Managed real-time inbound call traffic across multiple contact center locations.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Produced and updated documents, reports, and tracking spreadsheets using Alvaria, eWFM and Salesforce
Customer Service Representative- Sales
Today's Shopping Choice (TSC)
05.2023 - 12.2023
- Managed approximately 70 incoming calls, emails and faxes per day from customers.'
- Supported sales for increased revenue generation by efficiently managing orders and maintaining customer satisfaction
- Handled customer inquiries and suggestions courteously and professionally.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Co-founder/ Business Development
ROBOREP (Health-Tech Start-Up)
04.2019 - 06.2022
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
- Research accounts to identify key prospects and routed qualified accounts to sales executives for closure
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Closed sales and achieved quarterly quotas
Territory Manager-Retail Outreach Plan
Multipro Consumer Products Ltd (MCPL)
07.2019 - 03.2022
- Execute digital outreach and growth plan to meet set sales quota
- Managed online ordering platform to help fulfill customer's request.
- Reached out to 100 customers daily as per outreach plan to drive revenue via online sales
- Drove efficient and effective digital marketing programs to deliver best ROI
- Drove Online customer outreach to grow customer database and sales volume
- Manages customer relationships with decision-makers
- Leads business reviews, customer visits, and execution of business operation.
Territory Business Manager
FrieslandCampina
06.2010 - 01.2019
- Developed in-depth product knowledge via training, utilize knowledge to successfully sell to new and existing customers in assigned territory
- Created and executed a territory brand awareness and sales plan
- Met regularly with existing customers and prospects in sales territory to understand their evolving business needs and position product solutions to meet surfaced needs
- Built long-term, productive, profitable, and mutually beneficial relationships with existing and new customers
- Organized and attended webinars, conferences, and professional meetings and promoted product solutions and brands
- Completed activity reports timely.
Education
MBA - Business Administration
University of Bradford
United Kingdom01.2014
Bachelor of Science - Agriculture
Ahmadu Bello University
Nigeria01.2008
Skills
- Strong Problem-solving & Business Acumen, ability to work with numbers
- Proficiency in SF, MS Office (Excel, Word, PowerPoint, and Outlook), eWorkForce, Genesys, Business Intelligence, and Analyzing patterns
- Strong Analytical, highly adaptive, flexible, and responsive
- Skilled Multitasker with strong attention to detail
- Ability to communicate information clearly, with clarity and direction
Languages
English
Native or Bilingual
French
Elementary
Timeline
Workforce Real Time Analyst
Rogers Media- TSC
01.2024 - Current
Customer Service Representative- Sales
Today's Shopping Choice (TSC)
05.2023 - 12.2023
Territory Manager-Retail Outreach Plan
Multipro Consumer Products Ltd (MCPL)
07.2019 - 03.2022
Co-founder/ Business Development
ROBOREP (Health-Tech Start-Up)
04.2019 - 06.2022
Territory Business Manager
FrieslandCampina
06.2010 - 01.2019
MBA - Business Administration
University of Bradford
Bachelor of Science - Agriculture
Ahmadu Bello University
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