Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Anne Audrey Dorval

Ottawa,ON

Summary

As an highly motivated and ambitious Linguistic undergraduate, I am determined to achieve professional excellence while making meaningful contributions to the success of any organization or project. I am eager to leverage my passion for language and communication to contribute effectively, adapt swiftly, and embrace challenges with a proactive mindset. I am eager to propel my career forward by seeking new opportunities to expand my skill set and broaden my horizons.

Overview

9
9
years of professional experience

Work History

Instructor Therapist

Spectrum Intervention Group
Ottawa, ON
09.2023 - Current
  • Collaborated with other professionals to ensure best practices when providing care to clients.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
  • Improved behavior with modification and positive reinforcement techniques.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.

Coordinator

Bruyere Continuing Care
Ottawa, ON
04.2023 - 07.2024
  • Responsible for all advanced scheduling tasks, including developing, maintaining master schedules, collecting staff availability information, shift swaps, time-off requests, and developing and communicating schedules in compliance with the applicable collective agreements and time frames.
  • Provide scheduling advisory to leaders to develop solutions for complex staffing challenges provide accurate timecard information to payroll
  • Support leaders and unit managers with identifying, recommending and planning training for staff to ensure specialized care for patients
  • Provides indirect support to the scheduling clerks when addressing short-call needs
  • Interpreted and explained work procedures and policies to brief staff.

Clerk III

Bruyere Continuing Care
Ottawa, Ont
10.2020 - 07.2024
  • Preparing schedules
  • Handling staff requests after schedules are posted
  • Delivering high-quality customer service through deep commitment to knowledge and performance of company policies
  • Act as resource and provide information as required in accordance with company policies
  • Providing accurate time card information for payroll
  • Analysis of staffing needs for upcoming shifts
  • Replacement of staffing needs
  • Computed, recorded and proofread data and reports.
  • Filed correspondence and reports in accordance with corporate classification system
  • Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing emails

Manager, Crew Leader, Crew Trainer

Mcdonalds Canada
Ottawa, Ont
06.2016 - 10.2020
  • Highly knowledgeable in food preparation and equipment
  • Entered time and attendance logs in preparation for payroll.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Mentored newly hired crew members to prepare each for job roles.
  • Planned and delegated group and individual work assignments to trainees.
  • Cash handling and bank deposits
  • Taking care and resolving customer complaints in a gracious manner in accordance with company policies
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized crew placement per job function when assigning work as well as shift management

Education

Bachelor of Arts - Honours Linguistics

Carleton University
Ottawa, ON
06-2025

Registered Behavioural Technician - Autism And Behavioural Sciences

Autism Partnership Foundation
United States
12-2023

Skill-Based Treatment - Autism And Behavioural Sciences

FTF Behavioral Consulting
Canada
09-2023

High School Diploma -

École Secondaire Catholique Franco, Lauréate Du Mérite Scolaire De L
Ottawa, ON
06.2018

Skills

  • Service-Oriented
  • Self-Motivated
  • Flexible and Adaptable
  • Attention to Detail
  • Prioritization, Multitasking and Time Management
  • Works well under pressure
  • Scheduling and Calendar Management
  • Ability to work within a team
  • Computer skills (using search data bases, QHR, Outlook, Excel, Word, SharePoint,Office 365, Microsoft Teams)
  • Excellent interpersonal and problem solving skills

Languages

  • English (advanced)
  • French (advanced)
  • Haitian Creole

    • References

    References available upon request

    Timeline

    Instructor Therapist

    Spectrum Intervention Group
    09.2023 - Current

    Coordinator

    Bruyere Continuing Care
    04.2023 - 07.2024

    Clerk III

    Bruyere Continuing Care
    10.2020 - 07.2024

    Manager, Crew Leader, Crew Trainer

    Mcdonalds Canada
    06.2016 - 10.2020

    Bachelor of Arts - Honours Linguistics

    Carleton University

    Registered Behavioural Technician - Autism And Behavioural Sciences

    Autism Partnership Foundation

    Skill-Based Treatment - Autism And Behavioural Sciences

    FTF Behavioral Consulting

    High School Diploma -

    École Secondaire Catholique Franco, Lauréate Du Mérite Scolaire De L

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