ANNE EJIEGBU

Arbutus North Dental- Treatment Coordinator

• Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual's needs.
• Enhanced patient retention and reduced no-shows through effective communication and rapport-building.
• Managed insurance pre-determinations and approvals for implants, gum grafts, and major restorative dental procedures such as bridges
• Optimized scheduling to enhance provider productivity and patient flow.
• Educated patients on the CDCP program and ensured accurate pre-approval submissions.

Rise Dental- Dental Administrator

• Managed accounts receivable and streamlined billing processes.
• Oversaw daily operations, through efficient scheduling and coordinating appointments
• Coordinated with dental labs and dentists to ensure timely, accurate lab work, especially for implant cases.
• Improved patient satisfaction by supporting personalized treatment planning and care coordination.

• Expertly utilized AxiUm dental software to teach first-year students electronic health records and patient-care management.
• Instructed and evaluated history-taking, extra-oral, and intraoral examination sessions, using AxiUm, Canvas and Microsoft Excel to enhance students' clinical skills
• Fostered an environment that encouraged self-directed learning, teamwork, and evidence-based dental practice.

• Prepared patients for advanced periodontal, prosthodontic, and endodontic procedures by ensuring comfort and readiness for treatment.
• Facilitated clear communication among specialists to coordinate patient care and ensure smooth, step-by-step treatment processes.
• Created detailed treatment and payment plans to help patients understand their options and manage costs.
• Collected and documented informed consent and patient histories to support compliance and high-quality care.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Utilized PerfectMind, Microsoft Excel, and Microsoft Teams for efficient scheduling and organization.
• Effectively communicated with diverse clientele, including new immigrants, children, and seniors, fostering inclusivity.
• Addressed 30+ inquiries daily in person, over the phone, and via email.

• Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
• Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
• Managed patient records and bills for this fast-paced dental clinic with over 100 patients per week using Dovetail software.
• Collaborated with dental assistants and hygienists to ensure seamless patient flow.
• Trained and supervised new administrative staff resulting in improved office efficiency and productivity.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

• Performed dental operative procedures.
• Spearheaded the establishment of a COVID-19 Triage protocol for the dental clinic.
• Provided high-quality, patient-centered care with empathy, considering the unique challenges presented by COVID-19.
• Managed the collection, analysis, and reporting of data from client satisfaction surveys.
• Facilitated online consultations via Tele dentistry for routine cases during lockdown and managed dental emergencies as required.