Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annamarie Karamata

Oshawa,ON

Summary

Dedicated and compassionate Developmental Services Worker (DSW) student seeking a placement opportunity to apply knowledge and skills in supporting individuals with intellectual and developmental disabilities. Passionate about fostering inclusivity, promoting self-determination, and enhancing the quality of life for individuals through advocacy, support, and community integration. With over 3 years of work experience in customer service and personal support roles, I have a strong understanding of person-directed support and advocacy. Excellent written and verbal communication skills, attention to detail, and the ability to effectively communicate with individuals. Thrives in high-volume and high-stress environments, utilizing strong analytical and problem-solving skills. Fluent in English, proficient in MS Office and Internet applications. Experience and success servicing a culturally diverse clientele, demonstrating the ability to work well independently and as part of a team with minimal supervision.

Overview

10
10
years of professional experience

Work History

Personal Support Worker

Cedarcroft Place Retirement Community
04.2024 - 12.2024
  • Company Overview: Spring Living
  • Provided compassionate care and assistance to clients with daily activities, including bathing, dressing, and mobility support
  • Prepared nutritious meals and ensured dietary needs were met
  • Offered emotional support and companionship to enhance quality of life
  • Documented and reported changes in clients’ health conditions to healthcare professionals
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.


Term Caller

Strategic Communications Canada
05.2018 - 08.2018
  • Provided telephone support during early voting, Election Day, and Election Night
  • Ensured ballots were sent out and received at the right time
  • Updated existing and new voter information
  • Documented all call information according to standard procedure

Market Research Telephone Interviewer

Decision Point
02.2016 - 03.2017
  • Contacted individuals to be interviewed at home, place of business, or location by telephone
  • Provided survey inquiries in accordance with instructions to obtain various specified information
  • Explained survey objectives and procedures to interviewees
  • Compiled and recorded data from interviews into survey systems
  • Reviewed collected data for completeness and accuracy before submission

Customer Assistance

TTC
06.2015 - 01.2016
  • Verbally interacted with customers by giving them friendly, helpful, timely, and accurate information
  • Communicated professionally and effectively to large crowds
  • Undertook specific tasks assigned
  • Adhered to company policies

Education

Developmental Service Worker (In- Process) -

Centennial College
Toronto, ON
09-2026

Personal Support Worker Certificate -

Academy of Learning Career College
12-2024

Pre-Business Certificate -

Centennial College
Toronto, ON
12.2024

Skills

  • Client relationship management
  • Dementia care
  • Personal hygiene assistance
  • Privacy and confidentiality
  • Compassionate care
  • Relationship building
  • Patient care
  • Emotional support
  • Social support
  • Cultural sensitivity
  • Crisis intervention
  • Respectful and compassionate

Languages

English
Full Professional

Timeline

Personal Support Worker

Cedarcroft Place Retirement Community
04.2024 - 12.2024

Term Caller

Strategic Communications Canada
05.2018 - 08.2018

Market Research Telephone Interviewer

Decision Point
02.2016 - 03.2017

Customer Assistance

TTC
06.2015 - 01.2016

Developmental Service Worker (In- Process) -

Centennial College

Personal Support Worker Certificate -

Academy of Learning Career College

Pre-Business Certificate -

Centennial College
Annamarie Karamata