Summary
Overview
Work History
Education
Skills
Volunteering Experience
Timeline
Generic

ANNAHI PINEDA

Vancouver,BC

Summary

Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Offering three years of experience in customer service. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.

Overview

5
5
years of professional experience

Work History

Educator at Lululemon

Lululemon Athletica
09.2022 - Current


  • Use sophisticated computer systems involving cashier positions, inventory counts, and running restock reports.
  • Communicate with my team members to push us closer to our goals and reach store quotas and local standards.
  • Provide helpful information about the product to provide the best customer experience possible.
  • Help guests out with any questions, concerns, or complaints and how to deal with these complaints in the appropriate manner.

Cashier/Customer Service Representative

Chipotle Grill
01.2020 - 08.2020

• Operated POS cash register, handled several transactions daily, and count money in cash drawers to ensure the amount is correct.

• Open and close the register.

• Recorded and processed all orders in an organized and accurate manner.

• Settled any customer disputes in a professional and pleasant manner.

• Organized and managed inventories.

Customer Service Cashier

Tacomio
07.2019 - 12.2019

• Helped to achieve increases in sales.

• Communicated effectively with colleagues and superiors. • Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

• Redirected calls as needed and worked with the supervisor to address any outstanding issues or concerns.

Education

BBA - Accounting

Acsenda School of Management
Vancouver, Canada
07.2023

Bachelor of Arts - Industrial Design

Universidad Del Valle De Mexico
Mexico
07.2014

Skills

  • Charismatic/energetic
  • Goal centered
  • Problem solving
  • Data entry
  • Dependable
  • Many years experience helping/communicating with customers
  • Exceptional Customer Service

Volunteering Experience

CRA - Community Volunteer Income Tax Program


  • Assisted with taxpayer inquiries and provided information on tax policies and procedures.
  • Supported the organization of community outreach events to promote tax compliance awareness.
  • Collaborated with team members to ensure accurate documentation and data entry.
  • Demonstrated strong interpersonal skills in resolving client concerns and inquiries effectively.

Timeline

Educator at Lululemon

Lululemon Athletica
09.2022 - Current

Cashier/Customer Service Representative

Chipotle Grill
01.2020 - 08.2020

Customer Service Cashier

Tacomio
07.2019 - 12.2019

BBA - Accounting

Acsenda School of Management

Bachelor of Arts - Industrial Design

Universidad Del Valle De Mexico
ANNAHI PINEDA