Summary
Overview
Work History
Education
Timeline
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Anna Ustymenko

Toronto,Canada

Summary

With several years of experience in sales, SaaS, financial services, and marketing, I am now seeking a customer success role. I bring strong interpersonal skills, the ability to perform well under pressure, and a proven track record of managing high-volume environments. My attention to detail, high organizational abilities, and commitment to client satisfaction ensure efficient and professional service. I am eager to leverage my background to provide meaningful support and contribute to an exceptional client experience.

Overview

5
5
years of professional experience

Work History

Pipeline Manager

Wingmate App
Remote
09.2024 - 02.2025
  • Conducted 100+ cold calls daily to engage prospective clients, consistently booking an average of 7 meetings per week for clients
  • Managed a portfolio of 6-9 active accounts, maintaining steady momentum toward sales targets and ensuring high levels of client satisfaction through regular sync-up meetings
  • Utilized Wingmate CRM, RingCentral, Slack, and GSuite

Sales Representative

The Value Builder System
Remote
04.2023 - 10.2023
  • Executed the entire sales cycle of a sales and marketing Software-as-a-Service solution, utilizing in-depth product knowledge to prospect, book calls, demo the software, and successfully close deals
  • Conducted highly targeted cold outreach of 100-200 weekly cold calls and 400+ emails
  • Ran 8 discovery and demo calls per week on average with financial advisors, business brokers, and accountants
  • Utilized the following software: Microsoft Teams, Salesforce, Salesloft, HubSpot, LinkedIn Sales Navigator, Chargebee, and Zoom

Project Administrator

Skyefox Ventures
Remote
10.2021 - 03.2023
  • Successfully managed the marketing department, prioritizing and allocating resources effectively
  • Led initiatives to optimize product conversion rates, overseeing website development, A/B tests, and platform transitions for an improved product experience
  • Recruited and managed a team of 30+ professionals for development and creative tasks through UpWork and Fiverr
  • Conducted weekly audits with marketing managers to identify product development opportunities and refine the product roadmap
  • Utilized various tools including Shopify, Webflow, Ahrefs, ClickUp, ChatGPT, Google Ads, Facebook Ads, and TikTok Business Centre

Operations Manager

Credit Glory Inc.
Remote
04.2021 - 10.2021
  • Oversaw customer service, sales, and dispute departments for smooth company operations
  • Implemented internal processes, boosting revenue from $3M to $6M in six months
  • Provided feedback on sales and customer service calls and created comprehensive reports with key KPI metrics
  • Managed payroll, including accurate monthly commission calculations for the sales team
  • Led recruitment, hiring over 50 employees via Indeed, UpWork, and WeWorkRemotely
  • Utilized JustWorks, ClickUp, Slack, Front, and Google Suite

Sales Representative

Coswick Canada
Toronto, Canada
09.2020 - 12.2020
  • Proactively executed cold outreach strategies for lead generation through targeted communications and calls
  • Identified premium dealers and nurtured client relationships, contributing to sales growth through regular visits
  • Collaborated with the head office to optimize ordering workflow and efficiently manage warranty claims, ensuring swift delivery and exceptional service
  • Produced detailed activity reports, including daily call records, weekly work plans, and monthly territory analyses, providing invaluable insights to fine-tune sales strategies

Café Manager

Avenue Café & Bistro
Etobicoke, Canada
12.2019 - 09.2020
  • Ensured efficient operations of the café and bistro
  • Single-handedly executed the comprehensive rebranding of the café, crafting a new logo and designing the menu
  • Assisted customers with their orders and operated the cash register
  • Prepared a wide range of dishes as a cook, including breakfast items, sandwiches, and salads, ensuring timely and high-quality service
  • Collaborated with the team to provide exceptional customer service, including handling customer inquiries, troubleshooting issues, and resolving complaints

Education

College diploma - Computer Programming

Algonquin College
Remote
05.2027

Certificate - Product Management

BrainStation
Remote
11.2021

Certificate - User Experience Design

Juno College
Toronto, ON
07.2020

Timeline

Pipeline Manager

Wingmate App
09.2024 - 02.2025

Sales Representative

The Value Builder System
04.2023 - 10.2023

Project Administrator

Skyefox Ventures
10.2021 - 03.2023

Operations Manager

Credit Glory Inc.
04.2021 - 10.2021

Sales Representative

Coswick Canada
09.2020 - 12.2020

Café Manager

Avenue Café & Bistro
12.2019 - 09.2020

College diploma - Computer Programming

Algonquin College

Certificate - Product Management

BrainStation

Certificate - User Experience Design

Juno College

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Anna Ustymenko