Anna Thompson
Los Angeles,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Great Oaks Country Club
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
LaVida Massage Spa
12.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Chiropractic Assistant
Rodnick Chiropractic Clinic
12.2021 - 10.2022
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Window Cleaner
J&M Window Cleaning
06.2018 - 12.2021
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Supervised supplies in inventory and submitted reorder requests.
Retail Sales Cashier
JC Penney
09.2017 - 12.2017
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Summer Intern
AAA
06.2017 - 08.2017
- Wrote and edited professional-level documents for AAA.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Opened, sorted and distributed incoming mail and packages.
Waitress
Highland Grille
01.2017 - 05.2017
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Ace Hardware
12.2016 - 03.2017
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
Hostess
59 West
09.2016 - 12.2016
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - General Studies
Oakland Community College
Waterford, MI08.2021
High School Diploma -
Lakeland High School
White Lake, MI06.2017
Skills
- Exceptional Customer Service
- Accuracy and Efficiency
- Problem-solving abilities
- Computer Proficiency
- Emergency Situations
- Food Services
- General Cleaning Skills
- Cash Handling
Timeline
Sales Associate
LaVida Massage Spa
12.2023 - 09.2024
Server
Great Oaks Country Club
04.2023 - Current
Chiropractic Assistant
Rodnick Chiropractic Clinic
12.2021 - 10.2022
Window Cleaner
J&M Window Cleaning
06.2018 - 12.2021
Retail Sales Cashier
JC Penney
09.2017 - 12.2017
Summer Intern
AAA
06.2017 - 08.2017
Waitress
Highland Grille
01.2017 - 05.2017
Cashier
Ace Hardware
12.2016 - 03.2017
Hostess
59 West
09.2016 - 12.2016
Associate of Arts - General Studies
Oakland Community College
High School Diploma -
Lakeland High School
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