Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Nguyen

Prince Rupert,BC

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks and Mcdonald's. Proven ability to enhance customer experiences through clear communication, Teamwork, and a friendly demeanor. Proficient in Point-Of-Sale (POS) systems, cash handling, and food safety standards. Skilled in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication. Reliable, adaptable, and committed.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
11.2024 - Current
  • Assisted customers in selecting menu items, enhancing their experience
  • Collaborated with team members to optimize workflow during busy shifts
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Crew Member

Mcdonalds
10.2021 - 05.2022
  • Provided exceptional customer service in fast-paced environment, ensuring timely and accurate order fulfillment.
  • Operated kitchen equipment safely, adhering to health regulations and company standards for food preparation.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.


Receptionist Assistant

Purple Nails
01.2021 - 01.2022
  • Managed front desk operations, ensuring smooth daily workflows and exceptional customer service.
  • Coordinated appointment scheduling and maintained accurate records in electronic management systems.
  • Handled incoming inquiries via phone and email, delivering prompt responses to enhance client satisfaction.
  • Maintained inventory of office supplies, optimizing procurement process to reduce costs and improve availability.
  • Resolved customer problems and complaints.

Waitress

Pho Newton
12.2020 - 09.2021
  • Provided attentive customer service to enhance dining experiences.
  • Accurately processed orders and managed payments using POS systems.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Maintained cleanliness and organization of dining area for optimal guest satisfaction.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Diploma -

Charles Hayes Secondary School
Prince Rupert, BC
06-2026

Skills

  • Friendly and outgoing
  • Exceptional customer service
  • Cleanliness
  • Clear communication
  • Hospitality and accommodation
  • Customer service
  • Multitasking
  • Flexible schedule
  • Attention to detail
  • Team player

Languages

Vietnamese
Native or Bilingual

Timeline

Barista

Starbucks
11.2024 - Current

Crew Member

Mcdonalds
10.2021 - 05.2022

Receptionist Assistant

Purple Nails
01.2021 - 01.2022

Waitress

Pho Newton
12.2020 - 09.2021

Diploma -

Charles Hayes Secondary School

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Anna Nguyen