Anna Ngarukiye
Fort McMurray,AB
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
Overview
9
9
years of professional experience
Work History
Crisis Intervention Worker
Waypoints
01.2021 - Current
- Accurately complete and maintain documentation records for Unity House, covering all client files such as intakes, discharges, nonresidential clients, crisis calls, staff communication logs, and related paperwork
- Collaborate with the team to develop case plans tailored to each client’s needs
- Make referrals to other agencies or organizations when necessary
- Provide ongoing support to clients following a crisis event, facilitating recovery and stabilization.
- Collaborate with local law enforcement to improve overall response to crisis situations, ensuring timely interventions.
CAPCC and ABIN Service Coordinator
Blue Heron Support Services Association
08.2018 - Current
- Work closely and in consultation with the Program Coordinator, the Individual and their support team and the community
- Supporting individuals in the continuing care unit, as well as those with acquired brain injury in the Fort McMurray region and the surrounding communities
- Advertising and promoting CAPCC and ABIN programs through trade shows, events, and volunteer opportunities within the community
- Monitoring the support provided by contracted service agencies to ensure services are delivered based on the individual’s service plan.
- Providing information and resources to the community, promoting awareness and ensuring service delivery/availability for Individual’s requiring support.
Permanent Housing Support Staff
Centre of Hope
10.2017 - 01.2021
- Provide support and minimal care to clients in the home
- Ensure that all clients follow house rules and regulations
- Practice safe harm reduction with the clients
- Help with cleaning and cooking for clients in the home
- Engaging in activities and anything else that the clients are interested in
- 24 Hour clock assistance, ensuring safety is the number one priority for our clients.
Child Support Worker
Thomas’ Circle of Care
06.2016 - 01.2017
- Provide care for children with intensive needs and cognitive disabilities ages 0-16
- Provide children with experiences to promote their holistic development and allow them to thrive in the environment
- Helping children/youth transition from abusive homes into a safe environment where they have access to food, shelter, and proper education
- Assisting children with school work, bath time, and community-based activities as well as supervised visits with their families.
Assistant Home Manager
Clare Parker Homes
08.2015 - 01.2017
- Support the Home Manager in evaluating overall performance of the home, identifying areas for improvement or growth, and developing strategies to achieve desired results.
- Improved resident satisfaction by implementing person-centered care approaches and individualized support plans.
- Follow through on team decisions, support plans and directions from their Home Supports Leader and/or Home Supports Coordinator
- Responsible for scheduling supports, delegating task lists as well as managing Petty Cash records and the individuals’ finances
Education
CPR/First Aid
Fort McMurray03.2024
College of The Rockies - Human Service Worker Diploma
06.2022
WHMIS
11.2020
Food Handler Certification
10.2020
Medication Administration
04.2020
Foundations in FASD Certificate
03.2019
Positive Behavior Support I & II
01.2018
Color Spectrum
03.2017
Gentle Teaching Level 1 and 2
01.2017
Food safe Level 1 Certificate
03.2015
MANDT System Training
01.2015
Personal Centered Thinking
01.2015
CPP&SP Certificate
02.2014
CLSD Level 1 Certificate
02.2014
St. Thomas More Secondary School
06.2012
Grand Health Academy
04.2011
Mental Health First Aid
08.2017
Skills
- Substance abuse awareness
- Active Learning
- Verbal Communication
- Homelessness Support
- Child Welfare Knowledge
- Sexual assault response
- Suicide Prevention
- De-Escalation Techniques
- Mental Health Assessment
- Crisis Management
Timeline
Crisis Intervention Worker
Waypoints
01.2021 - Current
CAPCC and ABIN Service Coordinator
Blue Heron Support Services Association
08.2018 - Current
Permanent Housing Support Staff
Centre of Hope
10.2017 - 01.2021
Child Support Worker
Thomas’ Circle of Care
06.2016 - 01.2017
Assistant Home Manager
Clare Parker Homes
08.2015 - 01.2017
CPR/First Aid
College of The Rockies - Human Service Worker Diploma
WHMIS
Food Handler Certification
Medication Administration
Foundations in FASD Certificate
Positive Behavior Support I & II
Color Spectrum
Gentle Teaching Level 1 and 2
Food safe Level 1 Certificate
MANDT System Training
Personal Centered Thinking
CPP&SP Certificate
CLSD Level 1 Certificate
St. Thomas More Secondary School
Grand Health Academy
Mental Health First Aid
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