Anna Kalenska
Halifax
Summary
Customer-focused and adaptable professional with experience in a fast-paced, international retail environment in Canada.Recognized for strong communication and interpersonal skills, a positive attitude, and the ability to remain calm and professional under pressure. Experienced in working with customers from diverse cultural backgrounds, understanding their needs, and creating welcoming and positive experiences.Organize, reliable, and attentive to detail, with strong teamwork and problem-solving skill.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Visual Commercial
ITX Canada
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Key Holder
ITX Canada
01.2025 - Current
- Opened and closed store, ensuring compliance with company policies and security protocols.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Collaborated with team members to achieve sales targets through effective teamwork and communication.
Sales Associate
ITX Canada
06.2024 - 08.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Counter Attendant
Góralskie Praliny
06.2023 - 01.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of counter area, ensuring compliance with health standards.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Collaborated with team members to consistently meet high standards of quality and service.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
Education
High School Diploma -
Berezan High School
Berezan06-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Organization and time management
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Full Professional
Timeline
Visual Commercial
ITX Canada
08.2025 - Current
Key Holder
ITX Canada
01.2025 - Current
Sales Associate
ITX Canada
06.2024 - 08.2025
Counter Attendant
Góralskie Praliny
06.2023 - 01.2024
High School Diploma -
Berezan High School