Anna Chavoya
Long Beach
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Currently a student pursuing flexible part-time employment with weekend and evening shift options.
Overview
6
6
years of professional experience
Work History
Receptionist
Allstate Floral Inc
07.2023 - 12.2025
- Answer, screen, and forward average of 100 calls per day, using a multi line switchboard
- Receive, sort and distribute all mailings and packages. Send out mailing via USPS and Fedex
- Assisted upper management (CEO, CPO and CFO) with any special projects via Excel, cross-trained new employees, and built reception handbook
- Performed other clerical tasks, such as scanning and filing
Customer Service Representative
Revolve Clothing
02.2021 - 03.2023
- Answering inbound customer emails, phone calls/SMS, chats; handling 80-100 contacts daily
- Coordinate and following up with other departments within the company to obtain customer satisfaction
- Working on special projects using excel sheets to optimize customer satisfaction
Call Center Representative (Temp)
Optum Bank
12.2019 - 06.2020
- Handling 70 customer calls daily
- Explaining bank questions and tax forms to customers
- Knowledge about bank standards, medical insurance, and tax form documents
Education
B.A - Business: Accounting
California State University of Long Beach
05-2027
A.A - Business Administration
Long Beach City College
06-2025
Skills
- Customer Service
- Data entry
- Reception management
- Telephone operation
- Project oversight
- Basic accounting
- Scheduling appointments
Languages
- Bilingual in Spanish
Timeline
Receptionist
Allstate Floral Inc
07.2023 - 12.2025
Customer Service Representative
Revolve Clothing
02.2021 - 03.2023
Call Center Representative (Temp)
Optum Bank
12.2019 - 06.2020
B.A - Business: Accounting
California State University of Long Beach
A.A - Business Administration
Long Beach City College