Ann Watkins
Cambridge,ON
Summary
Proven track record in enhancing customer satisfaction and safety at the City of Cambridge, adept in cleaning and sanitation as well as fostering teamwork and collaboration. Achieved significant improvements in public safety awareness and customer service, leading to a more efficient and welcoming environment. Reliable rink attendant with 16 years of custodian experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Rink Attendant
City Of Cambridge
Hespeler Memorial Arena
09.2008 - Current
- Ensured rink safety by conducting regular inspections and promptly addressing potential hazards.
- Developed strong relationships with customers through friendly interactions, leading to increased loyalty and return visits.
- Provided exceptional customer service, resulting in repeat patronage and positive word-of-mouth referrals.
- Maintained a clean and organized rink environment for optimal customer experience.
- Ensured efficient use of resources by monitoring inventory levels closely and ordering supplies as needed.
- Enhanced customer satisfaction by efficiently addressing and resolving rink-related concerns and issues.
- Contributed to a positive workplace culture by maintaining open communication lines with coworkers and supervisors.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Custodian
City Of Cambridge
Johnson Centre
09.2008 - 10.2012
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Education
High School Diploma -
St. Michael High School
Glace Bay, NS06.1987
Skills
- Cleaning and sanitation
- Public Safety Awareness
- Staff Training and Development
- Adaptability and Resilience
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Customer Assistance
- Customer service expertise
- Safety Compliance
- Safety Procedures
Languages
English
Professional Working
Timeline
Rink Attendant
City Of Cambridge
09.2008 - Current
Custodian
City Of Cambridge
09.2008 - 10.2012
High School Diploma -
St. Michael High School